APAC Location Support Manager

NI (NATIONAL INSTRUMENTS); Bayan Lepas; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading technology firm in Penang, Malaysia, is seeking an experienced operations manager to lead the regional Location Support team. This role involves managing strategic workplace support services, overseeing facilities operations, and ensuring compliance with all requirements. The ideal candidate should possess over 10 years of relevant experience and a strong background in project management and leadership. This position requires exceptional organizational and communication skills, emphasizing collaboration and innovation within the team.

Qualifications

• 10+ years of experience in workplace services, facilities, or operations management.
• At least 3 years in a leadership role.
• Proven experience managing multi-site operations.

Responsibilities

• Lead and manage the regional Location Support team.
• Develop and implement strategic plans for workplace support services.
• Oversee day-to-day operations including facilities support and travel coordination.

Skills

Project management

Organizational skills

Communication skills

Leadership

Cross-functional team leadership

Education

Bachelor’s degree in engineering, Facilities Management, Operations, or related field

Tools

CAFM

Travel systems

Procurement platforms

Job description

• Lead and manage the regional Location Support team, including hiring, coaching, and performance management.
• Develop and implement strategic plans for workplace support services aligned with global and regional business goals.
• Oversee day-to-day operations including facilities support, travel coordination, logistics, vendor management, and administrative services.
• Ensure compliance with EHS, Sustainability and Security requirement across all supported locations.
• Manage budgets, monitor service levels, and drive cost-effective solutions without compromising quality.
• Act as the primary liaison between the Location Support team and internal stakeholders, ensuring service alignment with business needs.
• Lead or participate in global and regional projects related to real estate, workplace transformation, sustainability, and employee experience.

Promote a culture of collaboration, innovation, and continuous improvement within the team.

Required Qualifications:

• Bachelor’s degree in engineering, Facilities Management, Operations, or a related field preferred.
• 10+ years of experience in workplace services, facilities, or operations management, with at least 3 years in a leadership role.
• Proven experience managing multi-site operations in a regional or global context.
• Strong project management, organizational, and communication skills.
• Ability to lead cross-functional teams and influence stakeholders at all levels.
• Proficiency in workplace technology platforms and tools (e.g., CAFM, travel systems, procurement platforms).