AML & Fraud Operations Team Lead

Neo Services Sdn Bhd; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

A technology-driven financial services company is seeking an AML & Fraud Operations Team Lead to oversee AML investigations and fraud prevention efforts. The ideal candidate will have at least 8 years' experience in AML/CFT roles in regulated financial institutions and strong leadership skills. This role requires a proactive approach to monitor, detect, and mitigate fraud risks while ensuring adherence to compliance standards. Join us to play a pivotal role in shaping the future of digital banking in Southeast Asia.

Qualifications

• Minimum of 8 years' experience in AML/CFT and/or Fraud roles.
• At least 3 years of relevant experience in leading a team.
• Familiar with MAS 626 and regulatory developments.

Responsibilities

• Manage the day-to-day AML/CFT operations and Fraud review processes.
• Prepare MI reporting and perform quality checks on team’s output.
• Collaborate with analysts and improve fraud prevention mechanisms.

Skills

Leadership

Analytical skills

Communication

Problem-solving

Education

Bachelor’s Degree or equivalent

Job description

AML & Fraud Operations Team Lead page is loaded

AML & Fraud Operations Team Lead

Apply locations Petaling Jaya (NSSB) time type Full time posted on Posted 5 Days Ago job requisition id R-2025-08-101607

Get to know our Team:

Life at GXS – As one of the first two successful digital bank licence applicants, GXS wants to revolutionise banking for Southeast Asia’s everyday consumers and entrepreneurs. We are looking for driven individuals who want to be part of this revolution and to pioneer the next generation of banking.

Get to know the Role:

We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one. We want to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.

We’re looking for an AML & Fraud Ops Team Lead, Shared Services Centre. He/she will be responsible for managing the teams handling the day-to-day processes related to Anti-Money Laundering and Countering the Financing of Terrorism (AML/CFT), (with focus on AML Investigations and Name Screening) as well as Fraud investigations. To excel in the role, the candidate is required to have a proven track record in Operations Management or similar function.

The day-to-day activities:

• Provide management oversight of the day-to-day activities in AML/CFT (AML Investigations, Name Screening) and Fraud review processes.
• Ensure adherence to the stipulated SLA timelines for case completion and escalation as required under the agreed conditions.
• Prepare MI reporting to the service recipients.
• Perform quality checks on team’s output
• Perform quality coaching for Fraud Analysts/Investigators
• Perform Administrative management for AML & Ops specialists/analysts

(i.e duty rostering, manpower administration, etc).

• Ensure name screening alerts are handled with sound judgement and / or be the Approver of name screening alerts as and when the process requires Proactively monitor and identify suspicious trends and patterns, suggesting preventative actions and improvements to current procedures, policies, and systems.
• Anticipate risks and in doing so, define appropriate fraud prevention and detection processes, and propose changes to further control to ensure we are not susceptible to fraud risk. Communicate action plans to stakeholders as required.
• Produce Fraud Reports in a clear, concise, objective and factual manner using available data on arising incidents/trends and mitigating plans.
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
• Perform other ad-hoc duties as and when required or directed.

The must-haves:

• Preferably Bachelor’s Degree or equivalent in any discipline. Diploma with relevant experience will be considered.
• Minimum of 8 years' experience in AML/CFT (AML Investigations and Name Screening), and/or Fraud roles in a regulated Financial Institution.

(Dual competency in AML and Fraud disciplines will be an advantage)

• At least 3 years of relevant experience in leading a team.
• Familiar with MAS 626 and regulatory developments in digital payments industry
• Familiar with Fraud operating models in the digital payments industry
• A good knowledge of cyber risk and common fraud typologies, along with the emerging trends affecting fraud and financial crime.
• Ability to analyse information, spot patterns and apply logical thinking to identify the key issues and formalize complex ideas into a well-defined process.
• Good team leadership management skill with excellent communication, written and presentation skills.
• Being agile and able to work in a fast-changing environment, while possessing a positive attitude and can-do spirit.
• Able to perform shift work including weekends and public holidays when required
• Perhaps most importantly, you must set a positive example for your colleagues. You need to be honest and ethical, with high levels of integrity and confidentiality.

Good to have:

• Additional areas of expertise in AML functions such as Sanctions, Payment Screening and Customer Due Diligence.

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About GXS Bank: We are living in dynamic times. Technology is reshaping how we live, and we want to use it to redefine how financial services are offered. GXS Bank is the leading technology company in Southeast Asia offering everyday services to the masses. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their unique perspectives. Join us in our mission to provide financial inclusion for people in our region.We are now expanding our operations with the establishment of a Shared Services Entity in Malaysia - Neo Services Sdn Bhd (NSSB), to support our growth and operational excellence.

NSSB will centralize key functions such as Customer Services, Banking Operations and Credit Operations; enabling scalable solutions that align with our vision, agility and efficiency.