Admin Executive - Mandarin Speaker

Yap Animal Clinic And Surgery; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local veterinary clinic in Klang, Selangor is seeking an Administrative Support Specialist to provide exceptional customer service and manage administrative duties efficiently. The ideal candidate has a high school diploma and at least 1-2 years of clerical experience. Proficiency in data entry and excellent communication skills in English, Bahasa Malaysia, and Mandarin are required. The role entails maintaining patient records, scheduling appointments, and supporting the veterinary team while ensuring a welcoming environment for clients and their pets.

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Qualifications

• 1-2 years of relevant experience in an administrative or clerical role.
• Proficient in data entry and record keeping with high accuracy.
• Ability to work onsite at the clinic.

Responsibilities

• Provide exceptional customer service to clinic clients.
• Maintain accurate and up-to-date patient records.
• Manage the clinic's appointment schedule.
• Perform data entry tasks accurately.
• Provide administrative support to the veterinary team.
• Handle billing and payment processing.
• Maintain a clean and organized reception area.
• Assist with inventory management.
• Communicate effectively with clients about clinic services.

Skills

Customer service skills

Communication skills in English

Communication skills in Bahasa Malaysia

Communication skills in Mandarin

Data entry

Education

High school diploma or equivalent (SPM/'O' Level)

Job description

Yap Animal Clinic And Surgery – Klang, Selangor

Requirements

• High school diploma or equivalent (SPM/'O' Level) required.
• Minimum of 1-2 years of relevant experience in an administrative or clerical role.
• Proficiency in data entry and record keeping with a high degree of accuracy.
• Excellent customer service skills with the ability to communicate effectively and professionally with clients, both in person and over the phone.
• Strong communication skills in English, Bahasa Malaysia, and Mandarin, both written and verbal.
• Ability to provide comprehensive administrative support, including managing correspondence, preparing documents, and handling inquiries.
• Experience with scheduling appointments and managing calendars efficiently.
• Must be able to work onsite at Yap Animal Clinic & Surgery, 111, Berkeley Town Centre, Off Jalan Batu Tiga 41300, Klang, Selangor, Malaysia.

Responsibilities

• Provide exceptional customer service to clinic clients, both in person and over the phone, addressing inquiries, scheduling appointments, and managing client communications effectively.
• Maintain accurate and up-to-date patient records, ensuring all information is entered correctly and kept confidential in compliance with data protection regulations.
• Manage the clinic's appointment schedule, coordinating appointments for multiple veterinarians and ensuring efficient use of their time.
• Perform data entry tasks, including updating client information, recording treatment details, and managing inventory records.
• Provide administrative support to the veterinary team, including preparing documents, managing correspondence, and assisting with other clerical tasks as needed.
• Handle billing and payment processing, including generating invoices, collecting payments, and managing accounts receivable.
• Maintain a clean and organized reception area, ensuring a welcoming environment for clients and their pets.
• Assist with inventory management, including ordering supplies, stocking shelves, and tracking inventory levels.
• Communicate effectively with clients in English, Bahasa Malaysia, and Mandarin to provide clear and accurate information about clinic services and pet care.
• Support the implementation of clinic policies and procedures, ensuring compliance with regulatory requirements and best practices.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance