Admin and Customer Service Executive

Lamarsa Coffee Machine Company; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A coffee equipment company in Malaysia is seeking a reliable Admin & Customer Service Executive to ensure smooth operations across customer support and order processing. Responsibilities include managing customer enquiries, coordinating deliveries, and maintaining documentation. The ideal candidate should have a diploma in Business Administration and 2-5 years of experience. If you thrive in a dynamic environment and have strong organizational skills, apply now to be part of our growing team.

Benefits

Attractive performance bonuses and yearly increment

Medical coverage and excellent staff benefits

Growth opportunities in a rapidly expanding company

Qualifications

• 2–5 years experience in admin, customer service, or operations support.
• Familiarity with POS, CRM, or order management systems.
• Willingness to learn about products and services.

Responsibilities

• Handle customer enquiries via various channels.
• Coordinate deliveries and dispatch requests.
• Prepare and maintain documentation for orders and services.
• Work with internal teams to ensure smooth operations.

Skills

Good communication skills in English

Organised and detail-oriented

Proficiency in Google Workspace

Ability to handle multiple tasks

Basic knowledge of CRM systems

Education

Diploma or Degree in Business Administration

Tools

Google Workspace

CRM systems

Job description

15h ago, from Lamarsa Coffee Machine Company

Admin & Customer Service Executive

We are looking for a reliable and organised Admin & Customer Service Executive. This position plays a key role in ensuring smooth day-to-day operations across customer support, order processing, and internal administration. This role sits at the centre of Sales, Service, Warehouse, and Finance, ensuring customers receive timely, accurate, and professional support while internal workflows run efficiently.

Job Highlights

• Attractive performance bonuses and yearly increment
• Insurance medical coverage benefit and excellent staff benefits
• DYNAMIC, collaborative and positive working environment

Job Responsibilities

• Customer Service & Order Support
  • Handle customer enquiries via WhatsApp, phone, email, and front desk
  • Provide product, order, and service status updates
  • Manage complaints and service issues professionally
  • Ensure timely and accurate responses to customers
  • Create and manage sales orders and service requests
  • Coordinate service bookings and job scheduling
  • Track open orders and service cases until completion
  • Ensure all requests are properly recorded and followed up
• Delivery & Dispatch Coordination
  • Arrange courier bookings and in-house dispatch requests
  • Coordinate deliveries with internal and external partners
  • Track shipments and resolve delivery issues
  • Update customers on delivery status and timelines
• Administration & Documentation
  • Prepare invoices, delivery orders, service reports, and shipping documents
  • Maintain accurate records for customers, orders, and machines
  • Update POS, CRM, and service systems
  • Ensure documentation is properly filed and traceable
• Internal Coordination
  • Work with internal and external partners to ensure smooth operations
  • Communicate updates between sales, service, and operations
  • Escalate urgent or unresolved issues when needed
  • Support showroom operations when required

Job Requirements

• Diploma or Degree in Business Administration, Management, or related field
• 2–5 years experience in admin, customer service, or operations support
• Good communication skills in English and Bahasa Malaysia (Mandarin is a plus)
• Comfortable coordinating with internal and external partners
• Well‑organised, detail‑oriented, and reliable
• Able to handle multiple tasks and deadlines
• Familiar with POS, CRM, or order management systems
• Proficient in Google Workspace, Excel, and email
• Willing to learn products, systems, and service workflows

Benefits

• Annual Bonus, Performance Bonus, Incentive Opportunities
• Insurance medical insurance coverage
• Annual leave & other statutory benefits
• Training will be provided
• Growth opportunities in a rapidly expanding company
• Supportive, fast‑paced work environment

If you are organised, customer‑focused, and enjoy working in a fast‑paced operations environment, we’d love to hear from you. Apply now and be part of our growing coffee equipment company.

Please email with a resume and a little about your interest in working at Lamarsa Coffee Machine Company.