Ad Operations & Client Governance Lead

Cognizant; Kuala Lumpur; On-site; MYR 329,000 - 412,000; Full time

Job summary

A global technology services provider in Kuala Lumpur seeks an Ad Operations Operations Manager (SDM) to lead strategic client governance and operational transformation. The ideal candidate will possess deep knowledge of the digital advertising ecosystem, manage large teams, and utilize data-driven insights for client presentations. This role offers an opportunity to drive process innovation and oversee delivery metrics while ensuring effective client relationships. The position demands both leadership and technical project management skills.

Qualifications

• Proven experience managing client relationships and technical projects.
• Expert-level understanding of the programmatic ad ecosystem.
• Certifications in PMP/Prince2 and agile methodologies are a plus.
• Experience managing large teams across multiple locations.
• Ability to use data visualization tools for client presentations.

Responsibilities

• Manage client relationships and lead business reviews.
• Oversee delivery metrics and implement recovery plans.
• Lead technical project migrations with zero disruption.
• Analyze workflows and implement process optimizations.
• Forecast staffing needs for global operations.

Skills

Client Relationship Management

Project Management

Ad Tech Knowledge

Leadership

Data Analysis

Tools

Salesforce

Jira

Tableau

Excel

Power BI

Job description

A global technology services provider in Kuala Lumpur seeks an Ad Operations Operations Manager (SDM) to lead strategic client governance and operational transformation. The ideal candidate will possess deep knowledge of the digital advertising ecosystem, manage large teams, and utilize data-driven insights for client presentations. This role offers an opportunity to drive process innovation and oversee delivery metrics while ensuring effective client relationships. The position demands both leadership and technical project management skills.