Active Directory Services Engineer

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment firm in Kuala Lumpur is seeking an Active Directory Services Engineer to ensure exceptional service delivery in the ADS environment. The role involves handling service requests, optimizing ADS operations, and driving transformation initiatives to align services with industry standards. Candidates should have a Bachelor's degree in IT/Computer Science, 4+ years of experience with Microsoft Identity technologies, and strong automation skills. This position offers significant opportunities for professional development.

Qualifications

• Minimum 4 years of experience working with Microsoft Identity technologies.
• Proven experience in multi-forest, multi-purpose Active Directory Services.
• Demonstrated ability to analyze, optimize, and automate ADS services.

Responsibilities

• Handle service requests, incidents, problem management for ADS.
• Perform routine maintenance and troubleshooting for ADS stability.
• Identify areas for optimization within the ADS infrastructure.

Skills

Microsoft Identity technologies

Azure Active Directory

Problem-solving

Automation

Communication

Education

Bachelor's degree in IT/Computer Science or Equivalent

Tools

VMware

Azure AD Connect

ADFS

PKI

Job description

About the job Active Directory Services Engineer

Job summary

You have to perform the day-to-day operations of the Active Directory Services (ADS) environment, ensuring exceptional service delivery, problem resolution, and proactive management. The candidate may be also called upon to be part of the transformation initiative to optimize the ADS services, aligning them with contemporary industry standards and best practices.

Job Responsibilities

• Day-to-day Operations: Handle service requests, incidents, problem management, and change requests related to ADS and its associated services.
• Perform routine maintenance, monitoring, and troubleshooting to ensure the stability and availability of the ADS environment.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Manage customer satisfaction through effectively communicating and managing customer expectations.

Service Delivery and Performance Management

• Ensure adherence to service level agreements (SLAs), change management process and key performance indicators (KPIs) for ADS services, striving for excellence in service delivery.
• Proactively monitor and manage the performance of ADS services, identifying and addressing potential issues before they impact users.

Root Cause Analysis and Continuous Improvement

• Conduct thorough root cause analyses for incidents and problems, identifying underlying issues and recommending preventive measures to mitigate future occurrences.

Optimization and Automation

• Identify areas for optimization within the ADS infrastructure.
• Design and implement automation solutions to streamline repetitive tasks and processes related to ADS operations.
• Work with in-house automation team to deliver such automation.

ADS Transformation and Modernization

• Assess, strategize, and lead the transformation initiatives for the ADS ecosystem to enhance efficiency, security, and scalability.

Job requirements

• Bachelor's degree graduate in IT /Computer Science or Equivalent discipline.
• Minimum 4 years of experience working with Microsoft Identity technologies such as Active Directory and Azure Active Directory.
• Proven experience in transforming and operating complex, multi-forest, multi-purpose, Active Directory Services and related technologies.
• Strong proficiency in related services such as, but not limited to Azure AD, AD Connect, ADFS, PKI, DNS, and VDS/LDS.
• Demonstrated ability to analyze, optimize, and automate ADS services and associated processes.
• Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies.
• Sound knowledge in ITIL framework.

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to [e-mail].

Consultant in charge of the role:

Gan SM
Associate Director
WhatsApp no: [phone]