Account Manager (Petaling Jaya & Penang)

JOS (Malaysia) Sdn. Bhd.; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology services provider in Malaysia is seeking an Account Manager to drive revenue growth and strengthen client relationships. This role involves acquiring new business and managing existing accounts. Candidates must have at least 3 years of experience in account management, a bachelor's degree, and strong communication skills. Proficiency in Mandarin is required, especially for managing clients in China and Hong Kong. This position offers a dynamic opportunity with significant client interaction.

Qualifications

• Minimum 3 years of proven experience in account management or sales.
• Preferably in system integration, IT solutions, or technology services.
• Strong stakeholder engagement with senior management and C-level executives.

Responsibilities

• Serve as the primary contact for assigned key accounts.
• Engage in both new business acquisition and account expansion.
• Build and maintain strong partnerships with clients and stakeholders.
• Lead contract and pricing negotiations.
• Collaborate with internal teams for timely delivery of solutions.
• Monitor and analyze account performance.

Skills

Stakeholder management

Negotiation skills

Presentation skills

Relationship-building

Verbal communication

Written communication

Organizational skills

Multitasking

Time-management

Fluent in Mandarin

Education

Bachelor's degree in business, IT, Sales or related field

Job description

The Account Manager is responsible for driving revenue growth, strengthening client relationships, and ensuring the successful delivery of solutions. This role combines both hunter and farmer responsibilities identifying new opportunities while managing and expanding existing accounts. Positions are available at our Gelugor, Penang office and our HQ in Petaling Jaya, with responsibilities assigned based on experience and suitability.

Key Responsibilities

Serve as the primary point of contact for assigned key accounts, owning the full client relationship lifecycle.

Demonstrate a balanced hunter–farmer mindset by driving new business acquisition while strengthening and expanding existing client relationships.

Build, develop, and maintain strong, long-term partnerships with clients and key stakeholders.

Identify, pursue, and convert new business opportunities within both current and prospective accounts to support revenue growth.

Lead contract, pricing, and commercial negotiations to maximize profitability and secure sustainable business.

Collaborate closely with internal teams (Presales, Business Development, Service Business Development, and Service Delivery) to ensure seamless execution and timely delivery of solutions.

Monitor, analyze, and forecast account performance, including monthly sales results, pipeline visibility, and annual targets.

Prepare and present detailed account performance reports to internal and external stakeholders.

Address client concerns and manage escalations promptly to maintain high levels of customer satisfaction and retention.

Must Have

Minimum 3 years of proven experience in account management or sales, preferably within the system integration, IT solutions, or technology services industry.

Bachelor’s degree in business, Information Technology, Sales, or a related field.

Strong stakeholder management capabilities, including effective engagement with senior management and C-level executives.

Excellent negotiation, presentation, and relationship-building skills.

Strong verbal and written communication skills in English.

Mandarin proficiency is required, especially for managing China/Hong Kong–based clients.

Strong organizational, multitasking, and time-management abilities, with the capacity to manage multiple accounts and priorities simultaneously.

Unlock job insights

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an account manager?
• Do you have experience in a sales role?
• Do you have experience in a role which requires relationship management experience?
• How many years' experience do you have with forecasting for businesses?
• Which of the following languages are you fluent in?