Account Analytics & Process Improvement Lead

Webhelp; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading global outsourcing company is seeking an Associate, Account Management in Kuala Lumpur. This role oversees a team focused on improving call center metrics through data analysis and process improvements. Candidates should possess a Bachelor’s degree and significant experience in leadership, data analysis, and call center operations. The position requires strong communication and analytical skills, as well as a Six Sigma certification. Competitive salary and opportunities for professional growth in a dynamic environment are provided.

Qualifications

• Bachelor’s degree with 4-6 years of related experience preferred.
• One year call center experience or equivalent knowledge preferred.
• Six Sigma Green or Black Belt certification preferred.

Responsibilities

• Oversees analytic and process improvement for accounts.
• Leads team to deliver high-quality analysis and recommendations.
• Communicates results of detailed data analysis effectively.

Skills

Data analysis

Team leadership

Communication skills

Statistical concepts

Problem-solving

Analytical thinking

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

A leading global outsourcing company is seeking an Associate, Account Management in Kuala Lumpur. This role oversees a team focused on improving call center metrics through data analysis and process improvements. Candidates should possess a Bachelor’s degree and significant experience in leadership, data analysis, and call center operations. The position requires strong communication and analytical skills, as well as a Six Sigma certification. Competitive salary and opportunities for professional growth in a dynamic environment are provided.