CRM Functional & BA

half the sky; Remote; MYR 70,000 - 90,000; Full time

Job summary

A leading technology firm is seeking a CRM Business Analysis Consultant to translate business needs into effective CRM solutions. The ideal candidate will have at least 3 years of experience in CRM systems, particularly with Microsoft Dynamics 365, and will be responsible for educating end users and gathering requirements. This role offers flexibility and a supportive workplace for personal well-being and development opportunities.

Benefits

Flexi-leave allowance

Annual well-being allowance

Extensive training opportunities

Qualifications

• Minimum 3 years of CRM-related experience required.
• Strong knowledge of CRM system implementations.
• Demonstrable experience in Business Process Reengineering.

Responsibilities

• Translate business requirements into CRM solutions.
• Identify and document requirements from stakeholders.
• Educate end users on CRM functionality and updates.

Skills

CRM Systems implementation

Business Process Reengineering

Microsoft Dynamics 365 Customer Engagement

CRM issue diagnosing

Stakeholder communication

Software innovation

Tools

Microsoft Power Platform

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job 69606 CRM Functional/BA (Tester)

About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.

We have been recognized as Microsofts Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential.

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.

Job Description

Do you know how to turn needs into solutions? So do we.

Clients trust you to provide solutions to problems because you understand what they need and how to do it. You are your clients advocate and the authority on how specific systems, applications or process designs can move their business forward.

About you:

As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.

Responsibilities:

• Translate business requirements into CRM business solutions
• Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope
• Contribute to requirements management, including approval, communication, traceability, and re-use
• Contribute to transfer of functional requirements to development and test team members- Leverage CRM workflow technology to automate business processes
• Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements
• Stay informed on updates and new releases in CRM technologies
• Educates end users on CRM functionality, as needed

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation. Youre proud of your positive and lasting client relationships and the customizations and strategies youve built to tackle their business challenges.

Requirements:

• At least 3 years of relevant work experience including CRM
• Strong knowledge of CRM Systems and business solution implementations
• Demonstrable experience in Business Process Reengineering (BRP)
• Strong knowledge of CRM issue diagnosing and troubleshooting
• Working with Microsoft Dynamics 365 Customer Engagement as a Functional Consultant
• Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries
• Experience consulting with external clients on complex projects
• Experience working with global teams on CRM technology implementation and maintenance projects
• Experience working with offshore teams to facilitate project work
• Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

What you can expect from us

• Take full advantage of 3 days Flexi-leave off a year to relax, rebalance and focus on your health and wellbeing or honor your personal cultural beliefs
• Your wellbeing matters to us. Thats why youll receive an allowance per annum to help you, take care of you. Go spoil yourself on us.
• Empower others and be empowered through our employee networks: Women employees, and Veterans employees
• Help yourself to an extensive menu of Microsoft and technology certifications and enjoy up to 80 paid training hours per year