Customer Service Executive

Agensi Pekerjaan Minde Group Sdn Bhd; Johor Bahru; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading recruitment agency in Johor Bahru is looking for a dedicated Customer Service Executive. This role involves being the first point of contact for clients, addressing inquiries, and resolving issues to ensure client satisfaction. The ideal candidate will possess 3-5 years of customer service experience, excellent communication skills in English and Mandarin, and strong problem-solving abilities. This position requires maintaining accurate records and collaborating with various departments to improve customer experiences.

Qualifications

• 3-5 years of experience in a customer service role.
• Strong problem-solving and decision-making abilities.
• Attention to detail and strong organizational skills.

Responsibilities

• Act as the first point of contact for all customer inquiries.
• Handle and resolve customer complaints promptly.
• Maintain accurate records of customer interactions.
• Collaborate with other departments for issue resolution.
• Identify and escalate complex customer issues.

Skills

Excellent communication skills

Problem-solving skills

Organizational skills

Ability to work under pressure

Fluency in English and Mandarin

Education

High school diploma or equivalent

Tools

Microsoft Office

Customer service software

Job description

Company overview

The company are seeking a dedicated Customer Service Executive to join the team. As the first point of contact for clients, this role is essential in providing exceptional customer service, addressing inquiries, resolving issues, and ensuring overall client satisfaction. The position involves building strong relationships with clients, offering effective solutions, and maintaining a positive and professional experience for all customers.

Job Responsibilities

• Act as the first point of contact for all customer inquiries and provide prompt and accurate responses.
• Handle and resolve customer complaints in a timely and professional manner.
• Maintain a high level of customer satisfaction by building strong relationships with clients.
• Communicate with clients via phone, email, and in-person to understand their needs and provide appropriate solutions.
• Maintain accurate and up-to-date records of all customer interactions.
• Collaborate with other departments to ensure timely and effective resolution of customer issues.
• Identify and elevate complex customer issues to the appropriate departments.
• Continuously seek ways to improve the customer experience and provide feedback to the management team.

Job Requirements

• Minimum of a high school diploma or equivalent.
• 3-5 years of experience in a customer service role.
• Excellent communication skills, both verbal and written.
• Strong problem‑solving and decision‑making abilities.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office and customer service software.
• Ability to work independently and in a team environment.
• Fluent in English and Mandarin.