Customer Service Officer

Agensi Pekerjaan Minde Group Sdn Bhd; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading manufacturing company in Johor, Malaysia, is seeking a Senior Customer Service Executive to lead the customer service team and enhance client satisfaction. The ideal candidate will possess a diploma or degree in Business Administration, have 4-6 years of experience in customer service, preferably in a manufacturing setting, and demonstrate strong leadership and communication skills. This role offers a competitive salary range of MYR 5,000 to MYR 7,500 along with health insurance and performance bonuses.

Benefits

Competitive salary

Health insurance

Performance bonuses

Opportunities for professional development

Qualifications

• 4-6 years of experience in customer service, preferably in a manufacturing or industrial setting.
• Strong leadership and problem-solving skills with multitasking ability.
• Excellent communication skills, both written and verbal, with fluency in English.

Responsibilities

• Lead and manage the customer service team, ensuring efficient handling of inquiries.
• Build strong relationships with key clients by understanding their needs.
• Coordinate with internal departments to ensure timely delivery and issue resolution.
• Monitor customer service KPIs and identify areas for improvement.
• Handle escalated issues and resolve customer complaints effectively.
• Provide feedback regarding customer insights for product/service improvement.
• Train and mentor junior team members on best practices.

Skills

Leadership

Problem-solving

Communication

Customer relationship management

Education

Diploma or degree in Business Administration or related field

Tools

CRM software

Job description

About the job 6404 - Customer Service Officer

Job Title: Senior Customer Service Executive

Company Overview:
This leading manufacturing company specializes in precision engineering and innovative technology solutions for various industries. They are seeking a Senior Customer Service Executive to lead and enhance customer service operations, ensuring the highest level of satisfaction and client relationship management.

Job Responsibilities:

• Lead and manage the customer service team, ensuring efficient handling of customer inquiries, orders, and complaints.
• Build strong relationships with key clients by understanding their needs and providing prompt, professional service.
• Coordinate with internal departments such as sales, production, and logistics to ensure timely delivery and issue resolution.
• Monitor customer service KPIs, identifying areas for improvement in customer satisfaction and team performance.
• Handle escalated issues and work to resolve customer complaints while maintaining a positive client relationship.
• Provide feedback to the management team regarding customer insights and potential areas for product or service improvement.
• Train and mentor junior customer service team members, promoting best practices and continuous improvement.

Requirements:

• Diploma or degree in Business Administration, Customer Service, or a related field.
• 4-6 years of experience in customer service, preferably in a manufacturing or industrial setting.
• Strong leadership and problem-solving skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, with fluency in English.
• Familiarity with customer relationship management (CRM) software and best practices in client management.

This role is ideal for experienced customer service professionals looking to lead and contribute to client success in a dynamic manufacturing environment.

• Competitive salary (MYR 5,000 MYR 7,500 depending on experience).
• Health insurance, performance bonuses, and opportunities for professional development.