24/7 Customer Experience Architect

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading HR consulting firm in Kuala Selangor is hiring for a customer support role that involves providing 24/7 support through various communication channels. Candidates should have at least a diploma and 2-3 years of experience in the customer service industry. Proficiency in English and Bahasa Malaysia is essential, with additional languages being a plus. Flexible including rotational shifts, the position encourages fresh graduates, promoting a fast-paced and communicative environment.

Qualifications

• 2-3 years of experience in the customer service industry.
• Fluent in English and Bahasa Malaysia.
• Able to communicate results efficiently in a fast-paced environment.

Responsibilities

• Provide customer support through LiveChat and digital channels.
• Monitor company communication channels and respond timely.
• Gather and report feedback from drivers and passengers.

Skills

Verbal communication

Written communication

Customer support

Time management

Education

Diploma in any relevant field

Job description

A leading HR consulting firm in Kuala Selangor is hiring for a customer support role that involves providing 24/7 support through various communication channels. Candidates should have at least a diploma and 2-3 years of experience in the customer service industry. Proficiency in English and Bahasa Malaysia is essential, with additional languages being a plus. Flexible including rotational shifts, the position encourages fresh graduates, promoting a fast-paced and communicative environment.