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Remote Enterprise Customer Success Manager
Job summary
A leading customer experience platform in Mexico is seeking an Enterprise Customer Success Manager to build strong relationships and ensure product adoption. This role involves guiding customers on using the Gladly platform, resolving issues, and implementing customer feedback. The ideal candidate will have B2B client-facing experience and strong communication skills. This role offers competitive compensation and a fully remote work environment with opportunities for team gatherings.
Benefits
Qualifications
- Fluent in English with advanced proficiency.
- Experience in a client-facing role within a B2B context.
- Familiarity with SaaS software applications.
Responsibilities
- Build long-term relationships with key stakeholders.
- Own customer success using the Gladly platform.
- Resolve account issues quickly and effectively.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.