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Human Resources Associate
Job summary
A leading HR support company is seeking an On-Call HR Support Specialist in Mexico. This part-time role requires 2+ years of HR experience, excellent communication skills, and the ability to work independently during off-hours. You will provide critical HR support and triage issues outside of regular business hours, ensuring operational continuity and employee satisfaction.
Qualifications
- 2+ years of experience in HR or customer support, ideally in a 24/7 environment.
- Strong knowledge of benefits and timekeeping practices.
- Ability to work independently during off-hours.
Responsibilities
- Provide HR support and triage during off-hours.
- Monitor and respond to HR-related emails.
- Update and maintain a FAQ dashboard.
Skills
Tools
On-Call HR Support Specialist (Fully Remote, Part-Time)
We are seeking a reliable and responsive On-Call HR Support Specialist to provide part-time coverage during off-hours. This role ensures that employees receive timely support and proper triage of HR inquiries outside regular business hours. It is critical to maintaining operational continuity in a fast-paced environment.
As an On-Call HR Support Specialist, you will serve as the first line of support during evenings, weekends, or holidays. You will triage incoming issues, resolve routine questions, and escalate urgent matters when needed. Your work will support employee satisfaction and help streamline internal HR processes.
- Off-Hours HR Support and Triage
- Monitor and respond to HR-related emails during assigned hours
- Prioritize issues and maintain a follow-up list for the HR Generalist
- Provide accurate, timely information related to:
- Overtime and scheduling policies
- Health insurance and employee benefits
- Other routine HR topics
- Escalate urgent matters based on established protocols
- Update and maintain a dynamic FAQ dashboard to reduce repeat inquiries
- Must-Have Experience — 2 or more years of experience in HR or customer support, ideally in a 24/7 or shift-based environment
- Strong knowledge of HR operations, benefits, and timekeeping practices
- Excellent written English and strong organizational habits
- Able to work independently and respond reliably during off-hours
- Proficient with tools such as Paylocity, Square, Homebase, Guidelines, and Google Drive
- Experience supporting remote or distributed teams
- Familiarity with knowledge base or internal documentation tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.