Jobs in Ciudad Benito Juarez, United States

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Service Delivery Manager Assurance - Automotive

Location: Mexico- Remote

Join a Global Industry Leader!

Are you ready to contribute to a team that thrives on excellence, innovation, and impactful leadership? At BSI, we are committed to providing world-class management system assessments that make a lasting difference for our clients and industries. If you are passionate about the automotive sector, client relationships, and driving business growth, we want to hear from you!

About the Role:

As the Automotive Sector Assurance Assessment Services Manager, you will play a pivotal role in overseeing the delivery of high-quality assurance assessment services within the automotive sector across the Americas. This role provides an exciting opportunity to manage a diverse team of assessors, lead business development initiatives, and ensure the delivery of exceptional services that align with BSI's mission to be the most trusted authority in management system assessments.

In your day-to-day, you will be responsible for:

1. Leading Team & Building Capacity: Oversee resource planning, ensuring the availability and optimal location of assessors, driving efficiency, and reducing lead times for service delivery.
2. Developing Competence & Productivity: Lead the expansion of assessor expertise, ensuring ongoing training and competency development, and optimizing service delivery to enhance productivity and service quality.
3. Client Relationship Management: Cultivate and strengthen professional relationships with clients, ensuring timely and high-quality assessment services, addressing client concerns, and fostering long-term partnerships.
4. Driving Business Growth: Identify market opportunities, support new client onboarding, and ensure sustainable business growth through proactive client engagement and strategic market insights.
5. Ensuring Operational Excellence: Manage assessment projects, ensuring they meet client requirements, budget constraints, and timelines, while continuously striving to improve operational performance and service delivery.

To be successful in this role, you will have:

1. Experience: At least 10 years of relevant professional experience, with 5 years in a people management role and a minimum of 2 years in professional services such as auditing, consulting, or training. Proven experience managing a virtual or technical workforce is essential.
2. Industry Knowledge: A strong understanding of the automotive sector and management system standards. Experience in IATF or other automotive-specific standards is a plus.
3. Educational Qualifications: A Bachelor's degree in Engineering, Business Administration, or a related field. Lead Assessor qualifications or sector-specific professional credentials are highly preferred.
4. Languages: Fluency in Spanish and English is required.
5. Leadership Skills: A demonstrated ability to lead teams effectively, manage resources, and drive operational excellence. Strong communication and interpersonal skills are essential.
6. Commercial Acumen: Ability to identify market opportunities, drive business development, and support long-term growth through client relationship management.
7. Travel Requirements: Frequent travel within Mexico and across the Americas region (up to 50%).

What We Offer:

BSI offers a competitive total reward package, including flexible working hours, ongoing training and professional development, and a range of benefits that can be tailored to suit your lifestyle. This includes 20-days annual leave, bank holidays, vacation bonus, medical insurance, life insurance, savings fund with company contribution, meal allowance, paid maternity leave, paid paternity leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. Actual compensation is based on various factors such as experience, qualifications, location, and market conditions.

Do you believe the world deserves excellence?

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we're truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.