Genesys Cloud CX Practice Architect (Remote)

Concentrix - CA; A distancia; MXN 1,819,000 - 2,366,000; Jornada completa

Descripción de la vacante

A leading tech firm is seeking a Genesys CloudCX Business Practice Architect to provide technical product leadership and consulting services. With a focus on Genesys Cloud CX, you'll work closely with Fortune 500 clients, helping to implement solutions that enhance customer experience. The role requires extensive knowledge of technology solutions and experience leading technical teams. A bachelor's degree in engineering or computer science is needed along with relevant certifications. This position supports a remote-first work model.

Servicios

Private medical plans

Great compensation package

Retirement savings plans

Paid learning days

Flexible workplaces

Formación

• 7 years of experience with technology solution delivery and integration.
• 4+ years of experience with Genesys Cloud CX, with successful enterprise implementations.
• Proficiency in Microsoft Office products including PowerPoint, Excel, Word, Teams, and Outlook.

Responsabilidades

• Provide technical product leadership within Solution Architect and Development teams.
• Monitor Genesys product roadmap and share updates with stakeholders.
• Develop and deliver technical presentations.

Conocimientos

Genesys Cloud CX

Technical product leadership

Consulting with Fortune 500 companies

Contact center tools and processes

Amazon Web Services

Educación

Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent

Herramientas

Microsoft Office Suite

Genesys Cloud

Descripción del empleo

A leading tech firm is seeking a Genesys CloudCX Business Practice Architect to provide technical product leadership and consulting services. With a focus on Genesys Cloud CX, you'll work closely with Fortune 500 clients, helping to implement solutions that enhance customer experience. The role requires extensive knowledge of technology solutions and experience leading technical teams. A bachelor's degree in engineering or computer science is needed along with relevant certifications. This position supports a remote-first work model.