Technical Support Engineer

The Global Talent Co.; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading talent technology firm is seeking a Technical Support Engineer to bridge the gap between developers and product innovation. This role involves managing customer support requests, troubleshooting SDK and API issues, and improving user experience. The ideal candidate will have over 5 years of experience, strong programming skills in Python or JavaScript, and a passion for aiding developers. The position offers competitive compensation and flexible work arrangements.

Servicios

Competitive salary

15 days of paid annual leave

Opportunities for continuous learning

Formación

• 5+ years of experience in technical support, developer relations, or customer-facing roles.
• Strong programming skills in Python and/or JavaScript.
• Familiarity with CI/CD, APIs, and microservices.

Responsabilidades

• Manage inbound technical support requests and guide customers.
• Triage and report product bugs to engineering.
• Maintain internal knowledge bases and technical guides.

Conocimientos

Technical support experience

Programming in Python

Programming in JavaScript

Problem-solving skills

Communication skills

Descripción del empleo

Technical Support Engineer

Full-time | Remote | LATAM | 4:00 pm - Mid night PST

About Us

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25,000+ like-minded technology professionals.

About the Company

You will be joining a cutting-edge developer tools company that empowers software teams to build better, more reliable applications. The company’s platform helps developers identify, triage, and fix errors in real time — improving performance, stability, and the end-user experience.

The Role

As a Technical Support Engineer, you’ll be the bridge between developers and product innovation — helping customers solve complex technical challenges while shaping the future of the platform. You’ll handle inbound support requests, troubleshoot SDK and API issues, and collaborate closely with engineering to resolve bugs and improve user experience. This is an ideal opportunity for someone who loves developer tools, has a curious technical mind, and thrives in a collaborative, fast‑paced environment.

Key Responsibilities

• Become a product expert across the platform and SDKs
  
• Manage and respond to inbound technical support requests, guiding customers on setup, troubleshooting, and best practices
  
• Triage, reproduce, and report product bugs, escalating issues to engineering teams when necessary
  
• Collaborate with developers to investigate customer‑reported issues and provide timely, high‑quality resolutions
  
• Curate and manage customer feedback through open‑source repositories and community channels
  
• Maintain and contribute to internal knowledge bases, technical guides, and demo materials
  
• Support team‑wide initiatives, process improvements, and documentation efforts to enhance customer experience
  

Ideal Candidate

• 5+ years of experience in technical support, developer relations, or a customer‑facing engineering role
  
• Strong programming experience with Python and/or JavaScript (bonus: experience with Ruby, PHP, or similar dynamic languages)
  
• Solid understanding of modern software development workflows, including CI/CD, APIs, microservices, and debugging
  
• Experience with performance monitoring, observability tools, or error‑tracking platforms
  
• Proven ability to write and debug code, with a strong interest in developer tools and open source projects
  
• Excellent problem‑solving, analytical, and communication skills — both written and verbal
  
• Self‑driven and highly organized, with strong time management in a fast‑paced environment
  
• Passionate about helping developers succeed and improving user experiences through technology
  

Your Benefits

Joining this team means more than just a job — it’s an opportunity to grow your career while working with some of the most innovative companies in the US and Europe. Here’s what you can expect:

Global Work Exposure: Collaborate with dynamic, forward‑thinking teams across international markets.

Competitive Compensation: Enjoy a highly competitive salary aligned with top industry standards.

Work–Life Balance: Benefit from 15 days of paid annual leave, plus option for flexible work arrangements.

Learning & Development: Access opportunities to build your skills and grow professionally through continuous learning initiatives.

Supportive Environment: Be part of an inclusive, high‑performing culture that values collaboration, growth, and your unique perspective.

Join Our Team

At The Global Talent Co., our mission is to bridge the gap between leading global brands and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.