Professional Services Manager

Epicor; Monterrey; Híbrido; MXN 1,099,000 - 1,466,000; Jornada completa

Descripción de la vacante

A global software firm is seeking a Professional Services Manager to lead and coordinate consulting teams for client engagements. The role requires strong leadership, project management skills, and the ability to analyze profitability and risks. Candidates should possess at least 8 years of relevant experience and a Bachelor's degree. The position offers a competitive pay package along with comprehensive health and wellness benefits, career development opportunities, and a commitment to work-life balance.

Servicios

Comprehensive health and wellness benefits

Mentoring and continuing education programs

LinkedIn Learning licenses for personal development

Inclusive global workplace

Work-Life Balance policies

Support for international relocations

Formación

• 8+ years applicable experience with demonstrated success.
• 3+ years in managing and developing employees.
• 3+ years of product support or consulting experience preferred.

Responsabilidades

• Lead and coordinate teams of consultants on client projects.
• Establish goals for consulting teams and ensure alignment with company objectives.
• Analyze profitability and risk for client engagements.
• Coach and mentor team members for project success.

Conocimientos

Presentation skills

Excellent English communication

Project management

Organizational skills

Analytical skills

Customer communication

Educación

Bachelor’s degree or equivalent experience

Descripción del empleo

Overview

The Professional Services Manager leads and coordinates teams of consultants participating in project teams or client engagements with responsibility for performing implementation tasks and producing quality deliverables.

What You Will Be Doing

• Establish goals and objectives for the consulting teams.
• Responsible for shaping the vision, strategy and execution of Epicor’s professional services business.
• Analyze the profitability the risk potential for each engagement and recommend the solution that will satisfy the client while maximizing the profitability and reducing the overall project risk.
• Monitor and communicate internal expectations on key business metrics such as utilization, revenue generation, responsiveness and communication to clients, client satisfaction (Net Promoter Score), and employee education
• Address escalations regarding professional services and implementation issues.
• Work within Epicor to ensure that all professional services operational functions are aligned with company objectives and client needs.
• Coach and mentor reports in successful delivery of on-time and on-budget projects. Maintain the chargeability of the team.
• Participate in status meetings at customer sites.
• Participate in pre-sales presentations, services planning, proposal response, proposal preparation and work planning development.
• Develop career management plans for each consultant and monitor the plan for completion for each consultant.

What You Likely Bring

• Ability to present in sales meetings, face to face, or remotely
• Exellent English communication skills, both verbal and written
• Effectively communicate with customers, field consultants, executives, and co-workers
• Strong organizational, project management and time management skills
• Analyze customer problems and make recommendations for improvement
• May work at client site from time to time
• Ability to travel up to 50%

What Could Set You Apart

• 8+ years applicable experience and demonstrated success/knowledge
• 3+ years managing and developing employees
• 3+ years of product support or consulting experience preferred
• Ongoing technical certifications to keep up with industry
• Bachelor’s degree (or equivalent experience)

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Recruiter

Martin Garcia Jr.