Part-time Customer Support for DTC Company (US-Based, Remote)

Paired; México; A distancia; MXN 550,000 - 918,000; Jornada completa

Descripción de la vacante

A global staffing agency is looking for a full-time Customer Support Agent to manage customer inquiries via email and live chat. The ideal candidate should be fluent in English, have advanced experience with ChatGPT, and possess strong organizational skills. This remote position offers competitive pay and flexibility to work from anywhere.

Servicios

Competitive Salary in USD

Work From Anywhere

Formación

• Organized, proactive, and available for 40 hours/week during PST business hours.
• Able to work 20-25 hours/week.

Responsabilidades

• Respond to customer inquiries via email and live chat.
• Help review past interactions and optimize support workflows.
• Train and fine-tune our AI chatbot using ChatGPT.
• Work closely with the team to enhance the overall customer experience.

Conocimientos

Fluent in English (written and spoken)

Advanced experience using ChatGPT

Proficient with Grammarly

Expert-level Gmail skills

Familiarity with Shopify Admin

Experience with Tidio

Descripción del empleo

Overview

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client is looking for a full-time Customer Support Agent to join our growing team. You’ll be the friendly, helpful voice behind our customer interactions—managing emails and live chats, supported by our AI chatbot.

Responsibilities

• Respond to customer inquiries via email and live chat
• Help review past interactions and optimize support workflows
• Train and fine-tune our AI chatbot using ChatGPT
• Work closely with the team to enhance the overall customer experience

Requirements

• Fluent in English (written and spoken)
• Advanced experience using ChatGPT
• Proficient with Grammarly
• Expert-level Gmail skills
• Familiarity with Shopify Admin (preferred)
• Bonus: Experience with Tidio (chat software)
• Organized, proactive, and available for 40 hours/week during PST business hours
• Able to work 20-25 hours/week

Benefits

• Full-time
• Competitive Salary in USD
• Work From Anywhere