NOC Engineer I

F5 Networks; Región Centro; Presencial; MXN 720,000 - 1,081,000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Level 1 NOC Engineer in Guadalajara, Mexico. The ideal candidate will excel in a fast-paced environment, responsible for monitoring cloud-based platforms, responding to alerts, and providing incident support. Key qualifications include network engineering experience, problem-solving skills, and strong communication abilities. Candidates should have a knowledge of networking concepts and experience with monitoring tools. This role offers a dynamic work atmosphere focused on incident management and client interaction.

Formación

• 0-2+ years’ experience in Network Engineering.
• Prior SOC or NOC experience.
• Ability to communicate technical details fluently in English.

Responsabilidades

• Monitor and support cloud-based platform.
• Quickly resolve network incidents with troubleshooting techniques.
• Maintain documentation for network incidents and configurations.

Conocimientos

Proven track record as a NOC Engineer

Core networking concepts

Problem-solving abilities

Strong communication skills in English

Experience with network monitoring tools

Understanding of HTTP and DNS protocols

Educación

Computer Science and/or graduate degree

Herramientas

Python

Bash

Descripción del empleo

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Position Summary

We are seeking a Level 1 NOCEngineer to operate effectively in a fast‑paced, service‑oriented environment. This role is responsible for monitoring and supporting our cloud‑based platform by responding to infrastructure alerts, performing initial troubleshooting, and escalating issues as needed. The engineer will provide real‑time incident support, help validate deployments, and ensure customers receive timely and accurate updates during active events.

**This opportunity is located in Guadalajara, Mexico.

What will you do?

Network Operations

• Take proactive and reactive steps to ensure network uptime for F5 clients.
• Utilize a variety of management tools to monitor network infrastructure, ensuring uptime and optimizing performance.
• Quickly identify and resolve network incidents, employing troubleshooting techniques to address root causes effectively.
• Engage directly with our clients who need additional assistance in configuration and troubleshooting in addition to providing real‑time guidance to customers on network configurations.
• Collaborate with cross‑functional teams and elevate complex issues as needed for prompt resolution.
• Engage with internal and external stakeholders to ensure seamless incident response and maintenance notification communication.
• Maintain meticulous documentation of network incidents, configurations, and resolutions for future reference in our incident management systems, knowledge base, or ticketing system as required.
• Contribute to ongoing enhancements of network monitoring processes and tools to improve efficiency continuously.
• Earn trusted advisor status internally and externally.
• May take a technical leadership role during network incidents.
• Identify and work with senior engineers on process and procedure improvements.
• Contribute to team knowledge by documenting troubleshooting steps and sharing insights with peers.
• Should act as the informal or technical lead on a shift (depending on scheduling/resources).
• Ensures documented processes and procedures are kept up to date.

Other responsibilities

• Align with our information security policies and protect information assets from unauthorized access, disclosure, modification, destruction, or interference.
• Responsible for promptly reporting security events or potential events or other security risks to F5.
• Performs other related duties and projects as assigned.

Knowledge, Skills and Abilities

• Demonstrate a proven track record as a NOC Engineer or in a similar role, preferably within a dynamic environment.
• Have a solid understanding of core networking concepts, including common protocols and basic troubleshooting techniques.
• Have familiarity with a variety of network monitoring tools and technologies.
• Exhibit exceptional problem‑solving abilities with a talent for analyzing and troubleshooting complex network issues.
• Understanding of core application layer protocols such as HTTP and DNS, with the ability to incorporate this knowledge into day‑to‑day monitoring and first‑level incident investigation.
• Willingness to learn and apply core Kubernetes concepts, including pods, services, and deployments, to support monitoring and triage tasks.
• Basic knowledge of cloud computing concepts such as SaaS and the ability to apply these principles in day‑to‑day operations.
• Developing proficiency in continuous network monitoring and proactive issue identification to support stable operations and timely incident response.
• Possess strong written and verbal communication skills in English to ensure effective interaction with team members and stakeholders.
• Demonstrate the ability to work independently as well as collaboratively within a team environment.
• Experience working with Customer Support and Service Management portals, including provisioning, reporting, and configuration.
• Possesses a solid ability to diagnose server or network alerts, events, or issues.
• Ability to gather, interpret and explain log files from a variety of sources.
• Experience providing operational reviews to customers, including historical trends, data analysis, and product or industry updates.
• Understanding of common information architecture frameworks.
• Excellent time management, organizational, and interpersonal skills; an ability to prioritize multiple concurrent tasks and projects with minimal supervision.
• Experience supporting and deploying network infrastructures and supporting corporate customers in production environments.
• Must be able to relay technical information to customers with different levels of technical competence.
• Analytical thinker with solid attention to detail and can work in a fast paced environment.
• Ability to review the work of others critically and provide constructive feedback.
• Experience with F5 hardware, software, and utilities like iRules, iApps, and iControl. a plus.
• Possess industry certifications such as CCNA, CCNP, or equivalent, which are advantageous.
• Experience with scripting languages like Python or Bash is considered a plus.

Required Qualifications

• 0-2+ years’ experience in Network Engineering
• Prior SOC or NOC experience
• Solid background in customer service and incident management
• Ability to excel in a face paced, challenging, operations environment.
• Computer Science and/or graduate degree or equivalent experience
• Ability to communicate technical and operational details fluently in English (written and oral). Multi‑lingual a plus.
• Physical Demands and Work Environment
• Working in an environment where work hours are scheduled shifts in a full‑time position.
• This role may require work outside of core business hours including early morning, late evening, overnight, weekends, and holidays.
• May be required to travel (5%), including possible international travel.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [e-mail].