Legal Accident Report Specialist (Remote work from Mexico)

Laborde Earles; Región Centro; A distancia; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A personal injury law firm is seeking an Accident Report Specialist to support paralegals with administrative work including data entry. This role requires strong organizational skills and attention to detail, ensuring all tasks are completed quickly and accurately. The ideal candidate should be fluent in English, and bilingual in Spanish is a plus. Experience in customer service within legal or medical industries is preferred.

Formación

• Proficient with basic troubleshooting/computer literacy and cloud-based systems.
• 1-3 years customer service experience, preferably within legal, medical, or insurance industries.
• Basic understanding of legal terminology and case types.

Responsabilidades

• Obtain and review accident reports from law enforcement agencies.
• Request, receive and document accident reports.
• Document case data and manage claims in case management software.

Conocimientos

Fluent in English – excellent oral and written communication skills

Bi-lingual (English/Spanish)

Data entry and record keeping

Attention to detail

Ability to manage multiple follow-up tasks

Multi-tasking across phone and email

Confident and strong judgment

Problem analysis and problem-solving

Professionalism and confidentiality

Willingness to perform assigned tasks

Educación

High school diploma or equivalent

Herramientas

Microsoft Office Suite

Litify

DocuSign

Zoom

Teams

Descripción del empleo

Overview

Grow with us! Laborde Earles is featured in Inc. Magazine's 2023 Inc. 5,000 Fastest-Growing Private Companies List and is the 25th fastest-growing private company in Louisiana.

Opportunity Expanding Personal Injury Law Firm has an immediate opening for an Accident Report Specialist to support our paralegals. This position is a good fit for someone who enjoys administrative and clerical work, including data entry. We are looking for someone who is organized, detail-oriented, and able to handle multiple tasks at the same time. Your main responsibility will be to ensure that all tasks assigned by the paralegals are completed quickly, accurately, and on time. This role is suitable for someone who enjoys administrative work, can follow instructions carefully, and works well as part of a team.

Responsibilities

1. Obtain and review accident reports from law enforcement agencies and departments of transportation.

2. Accountable for requesting, receiving and documenting accident reports.

3. Request/download accident report.

4. Confirm Date of Incident (DOI).

5. Document case data and add all parties to case management software (Litify).

6. Send accident information to Precedent to open claims.

7. Set up claims in case management software (Litify) and add details to Insurance and Details tabs in Litify.

8. Notify Paralegal via Chatter when tasks are complete in Litify.

9. Assist with attorney input regarding investigative materials and follow-up, including determining if police photos, witness statements, or footage are needed and requesting items as needed.

10. Update Paralegal with task status every 7 days via Litify Chatter.

Skills/Abilities

• Fluent in English – excellent oral and written communication skills

• Bi-lingual (English/Spanish) is a plus

• Data entry and record keeping

• Attention to detail

• Ability to manage multiple follow-up tasks with accuracy and prioritization

• Multi-tasking across phone and email handling high volume / stress

• Confident and strong judgment

• Problem analysis and problem-solving

• Professionalism and confidentiality

• Willingness to perform any/all tasks as assigned by supervisor and/or firm leadership in support of the firm’s growth and success

Education and Experience

• High school diploma or equivalent

• Cloud-based systems

• Basic understanding of legal terminology and case types – motor vehicle accidents, premises liability, etc.

• Proficient with Windows and/or macOS with basic troubleshooting/computer literacy

• Document management – Microsoft Office Suite (Word, Excel, Outlook) and Nitro PDF

• E-signature platforms (DocuSign)

• Case management systems (CMS) – Litify or Salesforce are a plus

• Softphone applications/dedicated business phones with call recording/monitoring

• VoIP systems (Zoom, Teams, Vonage, RingCentral)

• Data privacy regulations / adherence to HIPAA (USA) or GDPR (outside of USA)

• 1-3 years customer service experience, preferably within legal, medical or insurance industries

Physical & Technical Requirements

• Prolonged periods sitting at a desk and working on a computer

• Processor: Intel Core i5 (10th Gen or newer) / AMD Ryzen 5 / Apple M series

• RAM: 16GB

• Operating System: Windows 11 or macOS 15 Sequoia

• Webcam: 1080p resolution or better

• Download and upload: Minimum 100 Mbps

Who We Are

We are a team- and community-oriented personal injury law firm dedicated to winning for clients who have injuries through no fault of their own. With multiple offices across Louisiana, we focus on ensuring people get maximum monetary compensation for car wrecks, truck accidents, offshore injuries, and workplace injuries. Our founders have built a premier law firm in Louisiana, with a reputation as top trial lawyers. Our core values are All In, Work Hard, Play Hard, Honorable, Cutting Edge, Community, and Winners, Not Whiners. Our mission is to stand up for our clients, stand with our community, stand by our work, and stand beside each other.

Our Core Values

All In: Fully commit to a task or endeavor, giving 110% for the team and goals.

Work Hard, Play Hard: Emphasizing work-life balance and supporting clients while maintaining time for rest and camaraderie.

Honorable: Making moral decisions with integrity, ownership, and reputable interactions.

Cutting Edge: Using the newest tools to operate effectively and efficiently.

Community: Supporting the surrounding area and giving back through volunteering and growth.

Winners, Not Whiners: Being a team player, maintaining positivity, and helping toward common goals.