It Specialist

Mirai Advisory Sl; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology leader is seeking an experienced IT Specialist to join its team. This role is focused on supporting both U.S. and Mexico operations, managing IT assets, and providing end-user support. Candidates should have a Bachelor’s degree in IT, at least 5 years of relevant experience, and strong knowledge in Microsoft technologies. This position includes a remote work model with opportunities for personal and professional growth, and requires residency in Mexico City.

Servicios

Flexible work hours

Remote work options

Career growth opportunities

Team bonding events

Formación

• Minimum of 5 years of experience in IT roles.
• Proof of academic credentials and professional license number required.
• Strong technical knowledge in IT asset management.

Responsabilidades

• Provide technical support to end users via our ticketing system.
• Manage and maintain IT asset inventory.
• Support onboarding and offboarding activities.

Conocimientos

Microsoft Windows operating systems

Microsoft Intune and Autopilot

Microsoft Entra ID

PowerShell scripting

Hardware diagnostics and repair

Security policies and compliance

Software deployment and installation

English proficiency

Educación

Bachelor’s degree in Information Technology or a related field

Herramientas

Microsoft Active Directory

Microsoft 365

Descripción del empleo

About Mirai RiskTech

Mirai RiskTech is the global technology leader in Balance Sheet Management, Financial Risk and Regulation. With pioneering SaaS Solutions and consulting services, we empower banks to shorten the path to success in risk management and regulatory compliance.

Mirai RiskTech operates with fully remote operations and main employee hubs in Madrid, Mexico City, and Boston. Our team comprises 150 professionals from over 20 countries, fostering a collaborative international culture at the intersection of technology, data, consulting, and finance.

About the Role

Mirai RiskTech is looking for an experienced IT Specialist to join our growing IT team. This role will support IT operations across both the U.S. and Mexico, contributing to infrastructure, systems management, and end-user support. Reporting to the IT Manager, the IT Specialist will work closely with the global IT and HR teams to ensure smooth onboarding, technology alignment and operational excellence.

Key Responsibilities

• Provide technical support to end users via our ticketing system.
• Manage and maintain IT asset inventory (hardware and software, internal and external).
• Support onboarding and offboarding activities, including hardware provisioning and account set-up.
• Troubleshoot and resolve issues related to hardware, software and Windows operating systems.
• Replace and maintain IT hardware components as needed.
• Collaborate with global IT and cybersecurity teams to align with corporate policies, processes and compliance standards.
• Maintain and administer Microsoft Entra ID, Microsoft 365 and Microsoft Intune.
• Develop and maintain PowerShell scripts to support automation and operational efficiency.

Qualifications

• Bachelor’s degree in Information Technology or a related field. Proof of academic credentials and professional license number required.
• English proficiency: B2 level (required).
• Minimum of 5 years of experience in IT roles.
• Extensive experience and strong technical knowledge in:
• Microsoft Windows operating systems
• Microsoft Intune and Autopilot
• Microsoft Entra ID (formerly Azure AD)
• Microsoft Active Directory
• PowerShell scripting
• Security policies and compliance (GPO's)
• Hardware diagnostics and repair
• Software deployment and installation (Intune MDM)

Preferred Profile

• Takes initiative and brings ideas to improve IT processes.
• Has a strong desire to learn and stay up to date with emerging technologies.
• Is reliable, well-organised and able to manage multiple tasks independently.
• Communicates effectively and collaborates comfortably in a global, multicultural environment.
• Thrives in a dynamic setting where adaptability and ownership are valued.

Location

This position is based in Mexico City and follows a primarily remote work model, with regular on-site meetings as required. Applicants must reside within Mexico City.

Why us?

At Mirai RiskTech, our people are our greatest asset. We offer flexibility, work-life balance and a comprehensive benefits package designed to support your professional and personal growth.

Work From Anywhere: Remote work on demand of each position.

Events: on-site and online events to foster team bonding.

Flexible Hours: Enjoy shorter workdays on Fridays.

Career Growth: We offer multiple fast-paced career paths with annual performance reviews.

Benefits

Mirai offers equal opportunities and accepts applications from all sectors of society; the company does not discriminate on the basis of race, religion, ethical origin, incapacity, age, nationality, marital status, sexual orientation, gender identity or any other motive protected by current law.

Personal data will be processed by Mirai as responsible to evaluate the authenticity of the application for this position or other ones.