IT Lead - End User Services (Foundations)

Vantive; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A healthcare solutions provider in Jalisco is seeking an experienced End User Service lead to manage their end-user computing environment. This role involves overseeing IT service delivery, implementing security policies, and driving digital workplace initiatives. The ideal candidate will have extensive experience in End User Computing with strong expertise in device management and project management. Join a dedicated team at the forefront of advancing kidney care solutions.

Servicios

Collaborative work environment

Opportunities for travel

Commitment to diversity and inclusion

Formación

• 8+ years of experience in End User Computing or IT Support.
• Strong expertise in Windows, macOS, iOS, and Android device management.
• Hands-on experience with ITSM and security policies.

Responsabilidades

• Manage End User Computing environment for seamless IT service delivery.
• Develop a strategic roadmap for EUC services.
• Oversee provisioning and lifecycle management of end-user devices.

Conocimientos

End User Computing

Leadership

Project Management

IT Security

Herramientas

Microsoft Endpoint Manager

SCCM

Active Directory

Service Now

Descripción del empleo

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your role at Vantive

Looking for an experienced End User Service (EUS) lead to manage Vantive Healthcare end-user computing environment, ensuring seamless IT service delivery and optimal user experience. This role is responsible for implementation of desktop, mobile, and virtual computing environments, collaborating with IT support teams, implementing IT security policies, and driving digital workplace transformation initiatives.

What you’ll be doing

Leadership & Strategy

• Develop and implement a strategic roadmap for End User Computing (EUC) services to enhance productivity and user experience.
• Designing, packaging & implementing the customized Operating System.
• Mentor a team of IT professionals, including desktop support, service desk, and EUS engineers.
• Collaborate with stakeholders to align EUC initiatives with business objectives and IT strategies.
• Coordinate with vendors and oversee contracts for EUC hardware, software, and services.

Service Desk & Remote Desk Support

• Should have a good knowledge of Service Desk Management & Remote Desk Management.
• Working knowledge of ITSM processes & Policies.
• Should be able to use tools & utilities to pull various reports from CMDB.
• Working knowledge of ticketing tools (Service Now , Remedy & JIRA etc)
• Candidate should have knowledge of Identify management & IT Security policies.

End-User Support & Device Management

• Oversee the provisioning, configuration, and lifecycle management of laptops, desktops, mobile devices, and peripherals.
• Application packaging, SCCM administration & System patch management.
• Manage device enrollment, provisioning, and deprovisioning processes for corporate and BYOD devices.
• Support Microsoft Endpoint Manager (Intune, SCCM), Windows Autopilot, and MDM solutions for seamless device deployment.
• Support Intune & JAMF environment – dealing with Intune team, Vendors, IT teams on various IT security policies and processes.
• Ensure timely resolution of escalated IT support issues and maintain high levels of end-user satisfaction.
• Optimize IT service desk operations through automation, self-service portals, and proactive issue resolution.

Security & Compliance

• Implement and enforce security policies for endpoint protection, data loss prevention (DLP), and compliance.
• Administer software updates, and endpoint security across all end-user devices.
• Ensure adherence to industry standards (ISO 27001, NIST) and regulatory compliance requirements.
• Work with the cybersecurity team to enhance device security, threat detection, and vulnerability management.

Digital Workplace & Innovation

• Drive digital workplace transformation by introducing modern EUC solutions such as Virtual Desktop Infrastructure (VDI), cloud-based workspaces, and collaboration tools.
• Assess and implement AI-driven IT support solutions, automation, and self-healing technologies.
• Stay up to date with emerging EUC trends, cloud computing, and AI-based IT management to drive innovation.
• Knowledge of Network infrastructure, process & policies is a plus.

Project Management & Program Management

• Coordinate on EUC-related projects, including upgrades, migrations, and new technology implementations.
• Have worked closely with management for global programs & Projects.
• Plan and share the EUC budget, optimizing costs while ensuring high-quality service delivery.
• Develop and maintain documentation for IT policies, standards, and best practices.

What you’ll bring

Required:

• 8+ years of experience in End User Computing, IT Support, or related roles, with at least 2 years in an Operating System packaging & Solution Designing position.
• Strong expertise in Windows, macOS, iOS, and Android device management.
• Hands‑on experience with Microsoft Endpoint Manager (Intune & SCCM), Active Directory, and Office 365.
• Knowledge of endpoint security, vulnerability management, and compliance standards.
• Cross function collaboration, problem‑solving, and project management skills.
• Good communication skills to collaborate with business stakeholders and IT teams globally.

Preferred:

• Certifications: Microsoft Certified: Endpoint Administrator Associate, ITIL, PMP, or other relevant certifications.
• Experience in Virtual Desktop Infrastructure (VDI), Citrix, or Windows 365 Cloud PC.
• Familiarity with AI-driven IT support, automation, and analytics for EUC environments.

Work Environment

• Vantive is a leading provider of Kidney Care solutions, committed to delivering exceptional service and innovative products and solutions to our clients. Our team is dedicated to fostering a collaborative and inclusive work environment where every employee can thrive and grow.
• This position may require travelling to other locations for IT support and solutions. Also, at times he may require working in the evening or at weekends to perform maintenance or resolve urgent issues.
• Cross-functional collaboration with IT security, network, and cloud teams.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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