BANAMEX CAJERO(A) UNIVERSAL VALLEJO

PowerToFly; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading financial services company in Ciudad de México is seeking a Universal Teller for an entry-level position focused on client engagement and branch activities. Responsibilities include assisting clients with account-related services, processing transactions, and educating them on financial products. Ideal candidates should have relevant experience and a high school diploma. The company promotes a dynamic and supportive work environment.

Formación

• 1 year relevant experience.
• Experience working in branch services.
• Financial product sales experience.

Responsabilidades

• Assist clients with opening and managing accounts.
• Educate clients on financial products and services.
• Manage supervisory responsibilities when needed.

Conocimientos

Customer service skills

Teamwork

Sales experience

Risk assessment

Educación

High School diploma or equivalent

Herramientas

Office Package Management

WEB tools

Descripción del empleo

The Universal Teller is an entry-level position responsible for executing branch activities, including the day-to-day delivery of client-facing services, processing transactions, and engaging in sales activities in coordination with the Customer Service function. The overall objective is to utilize banking knowledge and experience to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Assist Citi clients in opening new accounts, managing current accounts and resolving complex customer service issues
• Provide a range of coverage for branch by assisting with processing transactions at teller window or on mobile platform
• Educate clients on products and services, and identify banking solutions that may cater to their financial goals
• Build rapport to engage prospects in a banking relationship and enhance existing customer relationships
• Manage supervisory responsibilities in manager’s absence, as needed
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1 year relevant experience
• Experience working in branch services
• Working knowledge of Office Package Management and WEB tools
• Financial product sales experience
• Ability to work well in a team oriented environment

Education

• High School diploma or equivalent

Equal Opportunity Employer

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.