B2B Customer Experience & Order Specialist

Corecovers; Tijuana; Presencial; MXN 457,000 - 642,000; Jornada completa

Descripción de la vacante

A textile manufacturing company in Tijuana is seeking an Entry-level Customer Support Specialist. In this role, you will manage customer inquiries through phone and email, assist with order placements, and resolve issues with passion for delivering exceptional customer experiences. Ideal candidates are detail-oriented, adaptable, and experienced with customer support platforms such as Zendesk and Shopify.

Formación

• Strong verbal and written communication skills.
• Excellent customer service in a fast-paced environment.
• Ability to learn new systems quickly.

Responsabilidades

• Handle inbound customer inquiries via phone and email.
• Assist customers with custom configurations and policy clarification.
• Manage warranty and damage claims efficiently.

Conocimientos

Proficiency in English

Customer service experience

Attention to detail

Time management

Critical thinking

Problem solving

Herramientas

Zendesk Professional Suite

Shopify

Microsoft Excel

SAP

Descripción del empleo

A textile manufacturing company in Tijuana is seeking an Entry-level Customer Support Specialist. In this role, you will manage customer inquiries through phone and email, assist with order placements, and resolve issues with passion for delivering exceptional customer experiences. Ideal candidates are detail-oriented, adaptable, and experienced with customer support platforms such as Zendesk and Shopify.