Ama de llaves ejecutiva

Hilton; Celaya; Presencial; MXN 458,000 - 643,000; Jornada completa

Descripción de la vacante

A leading global hospitality company is seeking an Executive Housekeeper in Celaya, Mexico. This role involves overseeing housekeeping and laundry operations to ensure excellent guest satisfaction. Candidates must have managerial experience in housekeeping, strong leadership skills, and a high school diploma or equivalent. The position is full-time and offers opportunities for professional development within a dynamic team environment.

Formación

• Experience in hotel, leisure, or retail sector management required.
• High level of financial management skills and budget control.
• Ability to handle guest satisfaction and department objectives.

Responsabilidades

• Oversee housekeeping and laundry operations.
• Evaluate guest satisfaction and set departmental targets.
• Manage staff recruitment, training, and performance.

Conocimientos

Housekeeping / laundry experience

Managing a large team

Excellent leadership skills

Customer service

IT proficiency

Flexibility in work situations

Strong communication skills

Educación

High school certificate or equivalent

Herramientas

Property Management Systems

Microsoft Office

Descripción del empleo

An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing

As an Executive Housekeeper you are responsible for overseeing all housekeeping / Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper / Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically you will be responsible for performing the following tasks to the highest standards :

• Oversee housekeeping operations
• Oversee Laundry Operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives work schedules budgets and policies and procedures
• Inspect regularly all fixtures fittings and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance standards and performance of the Housekeeping / Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit manage train and develop the Housekeeping / Laundry team
• Competent in property management systems
• Assist other departments wherever necessary

What are we looking for

An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow :

• Housekeeping / laundry experience in the hotel / leisure / retail sector in a managerial or supervisory capacity
• A successful track record of managing a large team
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Proficiency at an intermediate level with computers and computer programs including Microsoft Office
• Strong organizational budget management and problem solving skills
• Strong communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

• Familiar with Property Management Systems

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE / AA / Disabled / Veterans

Key Skills

Internship,Accounts Receivable,Generator,Computer Operating,Corporate Risk Management

Employment Type : Full-Time

Experience : years

Vacancy : 1