Account Manager (SMB, AMER)

Deepstreamtech; México; A distancia; MXN 1,121,000 - 1,496,000; Jornada completa

Descripción de la vacante

A SaaS company in Mexico seeks an experienced Account Manager to manage customer relationships and drive sales growth. Responsibilities include handling the entire sales cycle, presenting services to customers, and executing upsell strategies. The ideal candidate has 5+ years of Account Management experience, strong communication skills, and a solution-oriented mindset. This role offers the chance to make a significant impact on customer satisfaction and business growth.

Formación

• 5+ years of Account Management experience or related SaaS sales experience.
• Business fluency in English is essential.
• Strong knowledge of sales processes.

Responsabilidades

• Manage the entire sales cycle and retain existing customer investments.
• Present services to existing customers and create upselling opportunities.
• Drive customer retention initiatives and deepen relationships.

Conocimientos

Customer relationship management

Sales strategy development

Communication skills

Self-motivation

Business acumen

Descripción del empleo

Requirements

• Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross selling opportunities within customer accounts
• Success in building key customer relationships across different levels of personas, including key decision makers, champions and C-level stakeholders to be able to drive successful client outcomes, grow accounts and drive revenue outcomes
• Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap and solicit feedback on our products and services to improve their experience with Remote
• Ability to create and execute sales motion and tactics to consistently grow revenue per account
• Able to create, execute and adapt proactive client strategies to achieve goals
• Confidently develop pipeline, forecast outcomes and provide accurate reporting data
• Strong knowledge of sales processes
• Ability to learn complex product solutions and eager to constantly develop new skills and competencies
• Understanding of Remote’s services and its position in the industry
• 5+ years of Account Management experience preferable, or related SaaS sales experience
• Excellent verbal and written communication skills
• Business fluency in English is essential
• Highly self-motivated with ambitions to be in a closing role
• Self-directed and able to work independently and as an active member of the team
• Resilience and perseverance with a positive attitude
• Able to perform under pressure
• Strong business acumen
• High level of integrity and work ethic
• Efficient in multitasking, prioritization, and time management
• Customer obsessed and clear desire to be in a customer facing role

What the job involves

• The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies
• Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle
• This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships
• As a key player, you\'ll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses
• Take charge of customer retention initiatives, participating in strategic events and leading discussions to deepen relationships. Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect
• This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth
• Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business
• Identify new expansion, upsell and cross-sell business opportunities and push through the sales motion and cycle
• Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions
• Own the customer relationship and complete the cycle from sale to business completion
• Remain in frequent contact with the customers and build strategic and partnership based customer relationships
• Understands the communication needs of small and mid-sized business customers, and designs solutions to meet those unique business needs
• Generates customer retention initiatives and participates in key strategic events to nurture customer relationships
• Work with other cross-functional teams to ensure customer success
• You'll report to: Manager, Account Management