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Remote Luxury CS Director: Elevate Service & SOPs
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Remote Luxury CS Director: Elevate Service & SOPs
Job summary
A premier luxury lifestyle company in Italy is seeking a hands-on Customer Service Director to lead and improve their customer service function. This role involves overseeing the CS team, refining standard operating procedures, and handling escalations to ensure an exceptional luxury client experience. The ideal candidate will have a strong background in leadership and problem-solving within customer service environments.
Qualifications
- Experience in leading customer service teams.
- Ability to handle escalations effectively.
- Strong skills in auditing service quality.
Responsibilities
- Lead and coach the CS team for high-quality support.
- Handle escalations directly to resolve issues quickly.
- Audit service quality and implement necessary corrections.
- Update SOPs for consistent high standards.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.