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8535
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Italian Customer Support - Remote from Greece
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Palermo
A distancia
EUR 10.000 - 30.000
Hace 30+ días
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Italian Customer Support - Remote from Greece
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Italian Support Specialist for Global Relocation & Tech Help
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Italian Customer Support - Remote from Greece
PlanetJobs
A distancia
EUR 10.000 - 30.000
Jornada completa
Hace 30+ días
Descripción de la vacante
A leading customer support provider in Palermo seeks an experienced candidate fluent in Italian to assist customers through various channels. Responsibilities include troubleshooting mobile devices and maintaining high customer satisfaction. The role offers relocation support, competitive salary, and professional development opportunities.
Servicios
Relocation support: Flights, accommodation & housing assistance
Competitive monthly salary with 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors on products
Professional growth and development opportunities
Free online Greek language courses
State-of-the-art premises with relaxing break areas
Formación
- Prior customer support experience would be an advantage.
- Familiarity with iOS and/or MacOS or comparable technology is preferred.
Responsabilidades
- Communicate with customers via phone, chat & e-mail.
- Track and follow cases to ensure they close efficiently.
- Maintain high customer satisfaction representing a major brand.
- Provide troubleshooting for mobile devices.
- Assist customers to manage/secure their accounts & passwords.
- Set-up repairs for hardware-related issues.
- Escalate unresolved cases by contacting 2nd level support.
Conocimientos
Fluency in Italian
Intermediate English
Great communication skills
Strong troubleshooting skills
Descripción del empleo
Responsibilities
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they close in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage / secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
Qualifications
- Fluency in Italian
- Intermediate English
- Familiarity with iOS and / or MacOS or comparable technology is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
What We Offer
- Relocation support: Flights, accommodation & housing assistance all at no cost to you
- Competitive monthly salary with 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors on products and customer service techniques
- Professional growth and development opportunities
- Special events, community involvement and social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises providing a great working environment with relaxing break areas
Key Skills
Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator
Employment Details
- Employment Type: Full Time
- Experience: years
- Vacancy: 1
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.