Customer Experts - Italian Speaking - Remote Ingreece

Dila Recruitment; Napoli; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is seeking a Customer Support Specialist to work remotely with a focus on Italian-speaking customers. The ideal candidate will have excellent communication skills and problem-solving abilities. In addition to a competitive salary, the role provides relocation assistance to Greece and various additional benefits, including full training and community initiatives.

Servizi

Relocation support including flight and accommodation

Competitive monthly salary + 2 extra salaries annually

Health care benefits and discounts

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Great working environment with relaxing areas

Competenze

• Fluency in Italian is a must.
• Strong communication in English required.
• Exceptional problem-solving and soft skills valued.

Mansioni

• Communicate with customers via phone, chat & e-mail.
• Track cases to ensure timely resolutions.
• Maintain high customer satisfaction.

Conoscenze

Fluency in Italian

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge / tech savviness

Ability to multitask

Team player

Descrizione del lavoro

Overview

Position: Customer Support Specialist

Work model: Remote

Location: Greece

Employment type: Full-time

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Qualifications

• Fluency in Italian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas