Software and Automation Specialist

BioLegend, Inc.; Padova; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A healthcare technology company is seeking a Software & Automation Specialist to support hospital customers in Italy. This role combines problem-solving and hands-on implementation to enhance patient outcomes using cutting-edge technology. Responsibilities include resolving technical issues, performing maintenance on diagnostic equipment, and providing customer training. A diploma in a relevant field and strong knowledge of Windows and SQL are required. Benefits include a company car and opportunities for personal development.

Servizi

Company Car

Smartphone and Personal Computer

Complementary refreshments on-site

Personal development opportunities

Competenze

• A diploma or degree in a relevant technical field is required.
• Strong knowledge of Windows operating systems is mandatory.
• Proficiency in SQL and relational databases is strongly preferred.

Mansioni

• Resolve technical issues to ensure reliable and compliant systems.
• Perform maintenance on diagnostic instruments.
• Deliver effective training for software users.
• Provide responsive customer support.

Conoscenze

Windows operating systems

SQL

Problem-solving

Customer service

Technical support

Formazione

Diploma or degree in IT, Software Development, or Software Engineering

Strumenti

Personal Computer

Smartphone

Descrizione del lavoro

We’re looking for a Software & Automation Specialist to support hospital customers remotely and install/configure solutions onsite, combining problem-solving with hands-on implementation to drive impact in healthcare and advance human health through science. This is a unique opportunity to work with cutting-edge technology in a mission-critical environment while directly contributing to better patient outcomes.

Your Tasks

• System & Software Management – Resolve technical issues (e.g., server setups, SQL/DB configurations, permissions, and network access) to ensure reliable, compliant, and high-performing systems for customers.
• Hardware Maintenance & Troubleshooting – Perform technical interventions on diagnostic instruments and optimize solutions to keep critical healthcare equipment running smoothly.
• Customer Training & Enablement – Deliver clear, effective training so users can confidently operate the software, maximizing adoption and reducing downtime.
• Customer Service & Relationship Building – Provide responsive support and proactive communication to build trust and long-term partnerships with clients.
• Collaboration & Knowledge Sharing – Work closely with colleagues across the business to align strategies, share expertise, and deliver consistent, high-quality service.

Key Conditions

• Frequent travel within the country, with occasional visits to HQ in Germany.
• A valid driving licence is essential for nationwide travel.
• A good level of English, both written and spoken, is required to collaborate effectively with international colleagues.

You Bring

• A diploma or degree in a relevant technical field (IT, Software Development, Software Engineering, or similar).
• Strong knowledge of Windows operating systems in both server and desktop environments (mandatory).
• Proficiency in SQL and relational databases, including creating and managing data, queries, and stored procedures (strongly preferred).
• At least an intermediate level of English (B2) in both oral and written communication.

We Offer

• Company Car
• Smartphone and Personal Computer
• Complementary refreshments on-site
• The opportunity to be part of a collaborative, dynamic work environment with a warm and friendly culture
• Personal development; Take advantage of our Skillsoft learning and development platform, offering a diverse range of modules to support your personal and professional growth.