Italian Customer Support - Remote from Greece

PlanetJobs; Campania; Remoto; EUR 27.000 - 35.000; Tempo pieno

Descrizione del lavoro

A global job placement firm in Campania, Italy is seeking a customer support representative fluent in Italian. The position involves assisting customers through various communication channels, providing troubleshooting for devices, and maintaining high satisfaction. Competitive monthly salary, relocation support, and health benefits offered. Join a dynamic team with opportunities for professional development.

Servizi

Relocation support

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Competenze

• Fluency in Italian required for communication.
• Prior customer support experience preferred.
• Familiarity with iOS and/or MacOS is a plus.

Mansioni

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure timely closure.
• Provide troubleshooting for mobile devices.

Conoscenze

Fluency in Italian

Great communication skills

Strong troubleshooting skills

Descrizione del lavoro

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

What you will do

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring

• Fluency in Italian
• Intermediate English
• Familiarity with iOS and / or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What We Offer

• Relocation support : Flights, accommodation & housing assistance, all at no cost to you
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors on products and customer service techniques
• Professional growth and development opportunities
• Special events, community involvement, and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas