Italian Customer Support - Remote from Greece

PlanetJobs; Palermo; Remoto; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading customer support provider in Palermo seeks an experienced candidate fluent in Italian to assist customers through various channels. Responsibilities include troubleshooting mobile devices and maintaining high customer satisfaction. The role offers relocation support, competitive salary, and professional development opportunities.

Servizi

Relocation support: Flights, accommodation & housing assistance

Competitive monthly salary with 2 extra salaries per year

Health care benefits and numerous other discounts

Full training by certified instructors on products

Professional growth and development opportunities

Free online Greek language courses

State-of-the-art premises with relaxing break areas

Competenze

• Prior customer support experience would be an advantage.
• Familiarity with iOS and/or MacOS or comparable technology is preferred.

Mansioni

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure they close efficiently.
• Maintain high customer satisfaction representing a major brand.
• Provide troubleshooting for mobile devices.
• Assist customers to manage/secure their accounts & passwords.
• Set-up repairs for hardware-related issues.
• Escalate unresolved cases by contacting 2nd level support.

Conoscenze

Fluency in Italian

Intermediate English

Great communication skills

Strong troubleshooting skills

Descrizione del lavoro

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they close in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

Qualifications

• Fluency in Italian
• Intermediate English
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What We Offer

• Relocation support: Flights, accommodation & housing assistance all at no cost to you
• Competitive monthly salary with 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors on products and customer service techniques
• Professional growth and development opportunities
• Special events, community involvement and social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises providing a great working environment with relaxing break areas

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Details

• Employment Type: Full Time
• Experience: years
• Vacancy: 1