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Work in Portugal - Customer Care/Italian Market !)
Résumé du poste
A leading customer support firm is seeking a Customer Support Representative to join their team in Lisbon. This remote position requires fluent Italian and offers a salary of up to €1,000 plus bonuses. The firm provides relocation support and accommodation options. Candidates will respond to customer inquiries and perform back-office tasks in a multicultural environment.
Prestations
Qualifications
- Fluent in Italian for customer support.
- Experience in customer service operations preferred.
- Strong communication and interpersonal skills.
Responsabilités
- Respond to customer requests via email, chat, and calls.
- Handle support tickets related to queries and refunds.
- Conduct outbound calls for customer success.
Connaissances
Position: Customer Support Representative
Location:Remote in Portugal
Market: Italian-Speaking
As part of the Customer Service Operations team, you will:
- Respond to customer requests via email, chat, contact forms, and calls
- Handle support tickets related to general queries, refunds, or incomplete services
- Call users to speed up case resolution and improve communication
- Perform back-office tasks that may involve outbound calls
- Conduct outbound calls to promote products, collect feedback, and support customer success
- Maintain accurate records using CRM tools
- Achieve performance goals and respect deadlines
- Provide operational feedback and elevate cases when needed
- Salary:Up to1,000 +performance & complexity bonus gross/monthly (14 salaries per year)
- Relocation Support (exceptional, for candidates moving from abroad)
Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)
- 40 hours/week + 1 hour lunch break
- 22 vacation days per year
- If you work on a Portuguese public holiday, you receive a compensation day
Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.
Want to apply or learn more? Feel free to message me!
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.