Travel Advisor (Danish Market) – Barcelona

FH Collective Academy; Milano; Ibrido; EUR 22.000 - 26.000; Tempo pieno

Descrizione del lavoro

A leading travel support organization is seeking Danish speakers for a customer support role. This position involves assisting travelers and accommodation partners primarily via phone and email, addressing bookings, payments, and inquiries. The role requires fluency in Danish and advanced English. It offers a hybrid working model in Barcelona, along with benefits including one month of accommodation for relocators and 27 paid vacation days. No prior experience is needed, making it ideal for those eager to enter the travel industry.

Servizi

27 paid vacation days

One month accommodation for relocators

Private health insurance after permanent contract

Training and ongoing coaching

Competenze

• Fluency in Danish and advanced English required.
• No prior experience necessary for applicants.
• Strong understanding of customer service principles.

Mansioni

• Support travelers and accommodation partners via phone and email.
• Handle inquiries about bookings and basic technical matters.
• Ensure accurate communication with customers according to quality standards.

Conoscenze

Fluency in Danish

Advanced English

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Strumenti

CRM tools

Office 365

Descrizione del lavoro

This role is suitable for Danish speakers who are looking for a stable customer-facing position in the travel industry and are open to working in a hybrid model in Barcelona.

Location: Barcelona (Hybrid)

Salary: €22,249 gross / year

Contract: 38.5h / week, 2 days off

Working hours: Rotational shifts between 09:00–20:00

Working Conditions

Hybrid working model

One month of accommodation for candidates relocating from abroad

27 paid vacation days per year

Three weeks of paid training and ongoing coaching

Private health insurance after permanent contract

International and multicultural working environment

Long-term career development opportunities

Your role

Support travelers and accommodation partners via phone and email

Handle inquiries related to bookings, payments, services, and basic technical matters

Ensure clear and accurate communication with customers

Follow established processes and quality standards

What were looking for

• Fluency in Danish and advanced English
• No experience needed!
• Strong communication and problem-solving skills
• Comfortable working with CRM tools and Office 365
• Customer-oriented and solution-focused mindset
• Previous customer service experience is an advantage

• Applications will be reviewed on an ongoing basis.