Zendesk & CRM Optimization Specialist

Ajaib; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading financial technology firm based in Jakarta is looking for an experienced professional to optimize and maintain their CRM system. The ideal candidate must have at least 3 years of experience with Zendesk and a Bachelor's degree. Responsibilities include improving agent performance, managing ticketing systems, and supporting customer service operations. Fluency in English is required, and experience in the financial technology sector is a plus.

Qualifications

• Minimum a Bachelor Degree from any majors.
• Having min 3 years experience with Zendesk is a must.
• Experienced in development, configuration, and optimization of Zendesk.

Responsibilities

• Optimize and maintain our CRM system to improve agents' performance.
• Execute development and configuration on our CRM system.
• Ensure seamless ticketing management system.

Skills

Experience with Zendesk

System and process improvement

Fluent in English

Dynamic and agile

Education

Bachelor Degree

Job description

A leading financial technology firm based in Jakarta is looking for an experienced professional to optimize and maintain their CRM system. The ideal candidate must have at least 3 years of experience with Zendesk and a Bachelor's degree. Responsibilities include improving agent performance, managing ticketing systems, and supporting customer service operations. Fluency in English is required, and experience in the financial technology sector is a plus.