Tenant Relation Manager (Buidling Office)

PT Farpoint Prima (Gunung Sewu Group); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading real estate company in Jakarta is looking for an experienced tenant service manager to lead initiatives and ensure tenant satisfaction. The position requires at least 5 years of experience in the field and strong communication skills. Successful candidates will manage inquiries, complaints, and maintenance requests effectively.

Qualifications

• Minimum of 5 years of experience in a similar field.

Responsibilities

• Serve as the main point of contact for tenants, addressing inquiries, complaints, and requests.
• Lead and execute strategic initiatives for tenant service.
• Monitor tenant satisfaction levels and proactively address concerns.
• Receive and track maintenance requests, ensuring timely resolution and follow-up.
• Ensure tenants are kept informed of on-site operational issues.

Skills

Strong communication skills

Critical thinking

Job description

Serve as the main point of contact for tenants, addressing inquiries, complaints, and requests.

Lead and execute strategic initiatives for tenant service.

Monitor tenant satisfaction levels and proactively address concerns.

Receive and track maintenance requests, ensuring timely resolution and follow-up.

Ensure that tenants are kept fully informed of on-site operational issues, regulatory amendments, events, etc.

Requirements

Have a minimum of 5 years of experience in the same field.

Have strong communication skills and critical thinking.

The company, Farpoint, is backed by more than 30 years of Gunung Sewu’s solid experience in real estate development and management. Farpoint’s vision is to be a trusted real estate company with passionate employees delivering innovative products and quality experiences, creating value for stakeholders.

Gunung Sewu is a diversified group focused on various sectors, including agribusiness, insurance, property, and consumers, and is committed to its core values of integrity, respect, fairness, and humility.