Technical Support Engineer - Printing & Packaging Solutions

Hatch Asia; Daerah Khusus Ibukota Jakarta; On-site; IDR 656.491.000 - 984.737.000; Full time

Job summary

A leading chemical manufacturing firm is seeking a Technical Support Engineer in Jakarta to support sales teams and provide technical solutions in the packaging sector. Candidates should have an engineering degree and at least 3 years of technical sales support experience. Proficiency in English is required, along with strong analytical and communication skills. The role involves training sales teams and conducting application tests for customers.

Qualifications

• Minimum 3 years of experience in technical sales support and customer consultancy in industrial consumables, investment goods, or flexo printing.
• English language proficiency (TOEFL 90/120 or equivalent certification).
• Experience working in a lab and conducting development assessments.

Responsibilities

• Support the sales team on-site at customer projects.
• Evaluate necessary technical support by project and conduct application tests.
• Prepare presentations on test results for sales team or customers.
• Train and qualify sales teams in required technical skills.

Skills

Analytical skills

Problem-solving skills

Customer relationship skills

Communication skills

Teamwork

Education

Degree in Engineering (Bachelor or Master) in Chemistry, Mechanical, or equivalent

Job description

Overview

Technical Support Engineer - Printing & Packaging Solutions

Our client is a renowned chemical manufacturing company in Adhesive tapes. We are looking for an exceptional individual to join as a Technical Support Engineer for Printing & Packaging Solutions.

Responsibilities

• TSE supports the sales team on-site at customer projects based on a request set by sales, approved with the Head of TSE/CSC local and aligned with the Business Unit TSE.
• TSE evaluates the necessary technical support by project, conducts the required application tests in the local CSC to support the customer and the sales team for qualifying and/or developing the best solution, and raises Leap requests if tests cannot be done locally in alignment with the region Head of TSE.
• Interprets and validates test results and prepares suitable presentations on results and proposed next steps for the sales team or for the customer directly.
• Communicates with customers to gather the necessary technical information for processes and applications.
• Trains and qualifies sales teams to develop the required technical sales skills and keeps them up to date based on the newest developments of the BU and market trends.
• Trains customers through seminars, Tech Days or participation in trade shows to support and develop brand awareness and act as a partner for solution design and innovation.

What It Takes

Skills and Knowledge:

• Degree in Engineering (Bachelor or Master) in Chemistry, Mechanical, or equivalent.
• English language proficiency (TOEFL 90/120 or equivalent certification).
• Experience working in a lab and conducting development assessments.
• Minimum 3 years of experience in technical sales support and customer consultancy in industrial consumables, investment goods, or the flexo printing industry.

Problem-Solving:

• Strong analytical and problem-solving skills.
• Communication: Excellent written and verbal communication skills in English.
• Customer Orientation: High-quality technical support and strong customer relationship skills.
• Teamwork: Collaborative and inclusive team player.
• Flexibility: Ability to manage multiple tasks and adapt to changing priorities.
• Openness and integrity.
• Assertiveness and persuasiveness.
• Logical thinking and problem-solving.
• Strong interpersonal skills.
• Good time-management skills and tolerance for multi-tasking.

Interested candidates, please click the "Apply To Position" Button. All information will be kept in the strictest confidentiality. Notification priority will be given to shortlisted candidates. Employment Agency No: 11C5794