System Engineer

PT Exabytes Network Indonesia; Kota Yogyakarta; On-site; IDR 393.894.000 - 590.842.000; Full time

Job summary

A leading cloud solutions provider is looking for a dedicated System Administrator or System Engineer in Yogyakarta. In this role, you will provide exceptional technical assistance to clients and troubleshoot hosting-related services. Candidates should have a Bachelor's degree in IT, at least 1 year of experience and a strong understanding of Linux and server management. This position requires good communication skills and the ability to work under pressure. The job offers a permanent contract with the option to work from the office or relocate.

Qualifications

• 1 year of experience in a related field.
• IT certifications related to cloud hosting, OS, and web hosting control panels.
• Willing to work shifting schedules and capable of night shifts.

Responsibilities

• Provide technical assistance to clients for products & services.
• Troubleshoot hosting related errors (Windows & Linux).
• Follow up on client issues and meet customer satisfaction.

Skills

Linux system operation

Server administration

Hosting/DNS management

Good communication

Teamwork

Problem analysis

English fluency

Education

Bachelor’s degree in Information Technology

Tools

Cloud hosting certifications

Web hosting control panel certifications

Job description

We are looking for a dedicated System Administrator or System Engineer to join our team and provide exceptional technical assistance to clients regarding our products and services.

Responsibilities

• Provide technical assistance to clients for products & services offered by Exabytes
• Troubleshoot errors related to hosting related services (Windows & Linux)
• Provide consultation to walk-in clients
• Provide quality technical support service
• Follow up client issues and meet customer satisfaction
• Review ongoing technical issues
• Review performance metrics from the previous month
• Analyze customer feedback received over the past month
• Evaluate the efficiency of current technical issues

Requirements

• Candidates must possess a bachelor’s degree in Information Technology, Computer, or equivalent
• At least 1 year of experience in a related field
• Understanding of Linux system operation and server administration concepts with Linux
• Good understanding of Hosting/DNS/Server management
• Fluent in English (verbal and written)
• IT certifications related to cloud hosting, OS, and web hosting control panels
• Good communication and ability to work under pressure
• Able to work with teams as well as individually
• Ability to analyze server problems
• Willing to work shifting schedules and capable of night shifts as needed

Working Conditions

Employment status is Permanent Worker.

Willing to work from office or relocate to Yogyakarta.

Company Information

Exabytes is a fast-growing cloud, eCommerce, and digital solutions provider in Southeast Asia, serving more than 160,000 businesses worldwide with a focus on reliable, affordable, simple, and profitable technology solutions.