Solutions Engineer (EMEA)

Prefect; Emea; Remote; USD 70.000 - 120.000; Full time

Job summary

A leading workflow orchestration platform is looking for a Solutions Engineer to manage customer relations, troubleshoot issues, and help with onboarding. The ideal candidate will have at least 2 years of customer-facing engineering experience, strong Python skills, and proficiency with major cloud services. This remote role offers a competitive salary and benefits, including a remote work stipend. Join a committed team to achieve your career aspirations.

Benefits

Competitive salary

Equity

Health coverage

Paid time off

Parental leave

Remote-work stipend

Annual company offsite

Qualifications

• 2+ years in a post-sales Solutions Engineering or equivalent role.
• Experience in production Python, preferably in data workflow contexts.
• Hands-on with major cloud providers running containerized workloads.
• Ability to troubleshoot orchestration and performance issues in production.

Responsibilities

• Own post-sales success for enterprise customers.
• Troubleshoot orchestration issues and provide architecture reviews.
• Participate in 24/7 on-call rotation.
• Build reference implementations and run enablement sessions.
• Provide technical context for renewals and expansions.
• Translate field insights into product proposals.

Skills

Customer-facing engineering

Python proficiency

Cloud expertise

Distributed-systems troubleshooting

Workflow orchestrators

Kubernetes & IaC

Timezone & on-call availability

Fluent English communicator

Tools

AWS

GCP

Azure

Terraform

Kubernetes

CI/CD pipelines

Job description

Prefect is focused on making complex systems easy to trust, and has emerged as the next-generation workflow orchestration platform, with a pythonic, developer-first approach.

Our remote first company is singularly focused on this vision, and every team member directly contributes to its advancement. Every role solves a problem, and everyone can see exactly how their work helps achieve our mission.

To that end, we've carefully created a supportive, high-performance culture - the operating system of our company - that empowers our team to do the best work of their careers and achieve their personal and professional aspirations.

The company operates both open-source and commercial offerings, orchestrating mission critical workflows for Fortune 500 companies, data innovators, and rising startups. We are looking for folks who want to join a remote-first team #LI-Remote to continue building an equally amazing company, product, and developer community.

Role Summary:

As a Solutions Engineer (EMEA / UTC ± 3), you will be a primary contact with our customers. You will own the technical relationship and be responsible for their success. You will find a balance of providing them with solutions using existing functionality and advocating on their behalf by supporting their use cases during our internal product planning sessions. You’ll unblock complex orchestration issues, ship reference implementations and best‑practice playbooks, and feed real‑world insights back to Product & Engineering. As our first Solutions Engineer in EMEA, you’ll have an opportunity to shape our international presence.

You will report to the Manager of Solutions Engineering, Rob.

What You'll Do:

• Own post‑sales success – Serve as a primary technical advisor for a range of enterprise and growth customers, taking them from onboarding to resilient production on Prefect Cloud and other paid products.

• Diagnose & unblock – Troubleshoot orchestration issues, provide architecture reviews and performance tuning to keep customer workflows healthy and scalable.

• Participate in 24/7 on‑call rotation – Provide after‑hours incident response on a rotating schedule so our premium customers receive timely, high‑touch support.

• Deliver enablement assets – Build reference implementations, run enablement sessions, and contribute to documentation that accelerates adoption.

• Partner on renewals & expansions – Supply success metrics and technical context to CSM teams and occasionally join calls to ensure smooth renewals and identify growth opportunities.

• Capture & amplify feedback – Translate field insights into concise product proposals and collaborate with Product/Engineering to influence the roadmap.

• Measure what matters – Contribute to maintaining ≥ 95% SLA adherence rate with respect to first response time and resolution time.

Your Qualifications:

• Customer‑facing engineering: 2 + years in a post‑sales Solutions Engineering, Customer Success Engineering, Support Engineering, or equivalent role.

• Python proficiency: 2 + years writing and debugging production Python, ideally in data‑workflow or infrastructure contexts.

• Cloud expertise: Hands‑on with at least one major cloud provider (AWS, GCP, or Azure) running containerized or serverless workloads.

• Distributed‑systems troubleshooting: Demonstrated ability to diagnose orchestration and performance issues in production environments.

• Workflow orchestrators: Practical experience with Prefect, Airflow, or similar tools.

• Kubernetes & IaC: Familiarity with Kubernetes, Terraform, and modern CI/CD pipelines.

• Timezone & on‑call: Available to work 09:00 – 18:00 CET (UTC ± 2) and participate in the 24/7 on‑call rotations.

• Fluent English communicator: You write and speak English at a professional (C1+) level, enabling clear, empathetic collaboration with developers and executives.

  Not sure you meet 100% of our qualifications? Please apply anyway!

What You'll Get in Return:

We take care of our team–our salaries are competitive and our benefits are high quality so that employees can work comfortably from wherever in the world they call home.

• Competitive salary paid in local currency: $70,000 – $120,000 USD (or equivalent), adjusted for experience, skills, and cost‑of‑labor in your country (Ireland, UK, or elsewhere in EMEA). At this moment, we do not hire in France and the Netherlands.

• Equity: Meaningful stock‑option grant aligned with our Series‑B stage.

• Locally compliant benefits package: Statutory pension contributions, health coverage, and insurance aligned with legal requirements in your country, administered via our Employer‑of‑Record.

• Paid time off: At least the statutory minimum vacation entitlement in your country.

• Parental leave: No less than the statutory allowance in your jurisdiction, with company top‑ups wherever regulations permit.

• Remote‑work stipend: $800 / month remote work stipend for whatever you need to work (food, wellness, equipment etc.).

• Annual company offsite: Travel & lodging fully covered.

Belongingness at Prefect:

Belongingness at Prefect is our commitment to ensuring mutual power, access, and opportunity among all groups and individuals who make up our community. We operationalize belongingness through actions large and small on a daily basis, but always with the goal that all groups and individuals can contribute as their most authentic self to the evolution of our product, our team, and our community.

Belongingness is also our commitment to bridge with individuals or groups not yet established in our community, acknowledge differences in a way that affirms distinct identities, and allows for a new, more expansive group identity to form.

Equal Opportunity at Prefect:

Prefect is an equal opportunity employer and encourages applications from people of all backgrounds. All applicants will be considered for employment without attention to race, religion, color, sex (including pregnancy, sexual orientation and gender identity/expression), national origin, disability or any other status protected under applicable federal, state, or local laws.

Brad is a real live person () and is looking forward to learning more about you through your application.