Service Supervisor (Batam Branch)

Rentokil Initial; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Rentokil Initial seeks a Service Technician Supervisor to oversee technicians and enhance customer service in Indonesia. This role requires a Bachelor's Degree in a relevant field and includes managing service areas, preparing reports, and fostering performance improvements.

Benefits

Attractive monthly base salary

Performance incentives

Training & Development opportunities

Career advancement pathways

Qualifications

• Minimum 1 year of working experience in a related field.
• Must have a valid driving license and be mobile.
• Willing to work at Batam Branch.

Responsibilities

• Supervise and manage service technicians.
• Maintain customer service areas.
• Prepare reports for customers about their services.

Skills

Leadership

Communication skills

Decision-making ability

Education

Bachelor's Degree in Entomology, Environmental Health, Biology, Agrotechnology or equivalent

Job description

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene, and enhancing interior spaces with plants and scenting. We are experts in our field, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and customers. Rentokil Initial regards equality and fairness as fundamental rights of all colleagues. We live our values of Service, Relationships, and Teamwork, which were identified by colleagues worldwide.

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Initial Hygiene is the market leader, providing quality, diligent, and friendly services. In France, Initial Workwear specializes in the supply and laundering of workwear, garments, and protective uniforms and equipment, focusing on top-quality products and services. Our plant business, Ambisius, is recognized as an expert in interior and exterior landscaping, operating across the US, Europe, Asia, and the Pacific. Steritech Branch Protection by Rentokil Initial is an industry leader providing innovative solutions to mitigate risks and support business growth. We also have specialized businesses such as Medical Services, Specialist Hygiene, and Property Care, leading their respective fields. Globally, we are known for our knowledge and integrity. Our central support functions—Human Resources, IT, Finance, Legal, Marketing & Innovation—are based at our Head Office locations and in-country. Supporting all our businesses, you would work within our departmental functions.

Job Description:

1. Supervise and manage our service technicians.
2. Maintain customer service areas.
3. Support performance of service technicians.
4. Prepare reports for customers about their services.

Candidate Requirements:

1. Candidate must possess at least a Bachelor's Degree in Entomology, Environmental Health, Biology, Agrotechnology, or equivalent.
2. At least 1 year of working experience in the related field.
3. Must be mobile and have a valid driving license.
4. Good communication skills and decision-making ability.
5. Leadership skills.
6. Willing to work at Batam Branch.

Benefits:

1. Attractive monthly base salary.
2. Performance incentives.
3. Training & Development opportunities.
4. Career advancement pathways.