Service Advisor

Electrum; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading service center in Jakarta Selatan is seeking an experienced Service Advisor to ensure high-quality customer service and operational excellence. You will manage service requests, lead technicians, and maintain service records in a fast-paced environment. The ideal candidate has a minimum of 2 years in vehicle technical practice and excellent communication skills in Bahasa Indonesia. This role is pivotal in delivering exceptional service experiences to both ride-hailing and individual customers.

Qualifications

• Minimum 2 years of experience in vehicle technical practice, preferably in EV or automotive service.
• Minimum 1 year of experience as a Service Advisor or similar customer-facing technical role.
• Strong ability to diagnose vehicle issues and provide actionable repair recommendations.

Responsibilities

• Register all incoming service requests from customers.
• Serve as the first point of contact for service-related concerns, providing initial diagnosis and solutions.
• Coordinate with and lead technicians to ensure prompt and accurate repairs.

Skills

Team leadership

Vehicle diagnostics

Coordination skills

Detail-oriented

Communication in Bahasa Indonesia

Tools

Google Workspace

Job description

About the Role

The Service Advisor acts as the bridge between customers, technicians, and operations — ensuring that every service request is handled efficiently, accurately, and with the highest quality standards. This role involves managing service registrations, diagnosing technical issues, coordinating repairs, maintaining accurate service data, and leading technicians to deliver excellent service experiences for both ride-hailing and individual (B2C) customers.

You will play a key role in maintaining operational excellence across the service center, ensuring all vehicle units — particularly EVs — are serviced, tracked, and ready for operation.

What You Will Do

• Register all incoming service requests from customers (ride-hailing and B2C).
• Serve as the first point of contact and consultant for service-related concerns, providing preliminary diagnosis and solutions for unit issues.
• Coordinate with and lead technicians to ensure prompt and accurate repairs.
• Supervise unit preparation before and after service to ensure readiness for deployment.
• Maintain detailed and accurate service databases — including service records, unit conditions, and issue tracking.
• Ensure sufficient technician allocation and resources for all service requirements.
• Monitor service timelines, ensuring efficient turnaround and customer satisfaction.
• Review vehicle conditions thoroughly and provide clear technical recommendations.
• Work cross-functionally with operations, logistics, and technical departments to resolve issues efficiently.
• Support compliance and legal initiatives that improve service operations and safety standards.
• Contribute to process improvement and service quality enhancement across the network.

What You Bring

• Minimum 2 years of experience in vehicle technical practice, preferably in EV or automotive service.
• Minimum 1 year of experience as a Service Advisor or similar customer-facing technical role.
• Proven experience leading a team of technicians in a fast-paced service environment.
• Strong ability to diagnose vehicle issues and provide actionable repair recommendations.
• Excellent coordination skills to ensure technicians work effectively and efficiently.
• Detail-oriented and proactive in ensuring data accuracy and service quality.
• Familiarity with Google Workspace tools, especially Google Sheets, for service tracking and reporting.
• Strong communication and interpersonal skills in Bahasa Indonesia; passive proficiency in English is an advantage.
• Positive attitude, collaborative mindset, and ability to work well across multiple functions.

Nice to Have

• Prior experience in electric vehicle (EV) maintenance or service management.
• Knowledge of basic electrical systems and diagnostic tools.
• Experience improving service workflows or implementing process automation.