Sales Consultant & Key Account Executive

Cordlife Indonesia (PT Cordlife Persada); Daerah Istimewa Yogyakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A healthcare services company in Yogyakarta is seeking a professional to engage clients and promote products related to cord blood banking. Role involves building relationships with doctors, conducting consultations, and supporting customer inquiries. Candidates should have a degree, experience in sales or customer service, and strong communication skills. This position may require flexible working hours.

Qualifications

• Minimum 3 years of experience in sales or customer service, preferably in healthcare.
• Ability to work independently and in a team environment.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Engage with clients to promote products and services.
• Build relationships with healthcare professionals.
• Conduct client consultations about cord blood banking.

Skills

Interpersonal Skills

Communication Skills

Sales Experience

Customer Service

English Proficiency

Education

Diploma or Bachelor’s degree

Job description

Responsibilities

• Client Engagement:Actively engage with clients to promote Cordlife’s products and services, ensuring both pre- and post-enrollment satisfaction.
• Relationship Management:Build and nurture strong, lasting relationships with obstetricians, pediatricians, hospital administrators, and other healthcare professionals.
• Consultation and Education:Conduct informative client consultations, providing accurate and comprehensive details about cord blood banking and maternal health services.
• Lead Monitoring:Track and manage leads and client visits daily, following up consistently to meet enrollment and conversion targets.
• Event Support:Assist in organizing and participating in maternity and hospital-related events, including client talks, seminars, and educational sessions.
• Customer Support:Address customer inquiries promptly, escalating concerns to the appropriate departments as needed to ensure a seamless experience.
• Reporting & Feedback:Prepare and submit detailed reports, feedback, and competitive insights to supervisors, ensuring alignment with business objectives.

Requirements

• Educational Qualifications:Diploma or Bachelor’s degree in any discipline (preferably in healthcare or life sciences).
• Experience:Minimum 3 years of experience in sales or customer service, with preference for candidates with experience in the healthcare, hospital, pharmaceutical, or medical industries.
• Skills & Competencies:
• Strong interpersonal and communication skills, with the ability to confidently engage with doctors, clients, and medical staff.
• Ability to work independently while contributing to a cross-functional team environment.
• Willingness to work weekends, public holidays, or outside standard hours when required.
• Proficient in English, both written and spoken.
• Well-groomed, presentable, and professional in appearance.
• Possession of a valid driver’s license and own vehicle.