Regional Data Analyst for Service Performance

LG; Jakarta Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global technology leader in Jakarta Selatan is seeking a candidate to monitor regional service operations and manage customer satisfaction initiatives. The role involves analyzing service performance, providing support for field challenges, and managing Authorized Service Centers. Applicants should have a Bachelor's degree and at least 1 year of experience in data analysis and customer satisfaction management. Strong communication and time management skills are essential for success in this position.

Qualifications

• Candidates should have experience as a data analyst with a focus on customer satisfaction for at least 1 year.
• Strong time management skills are crucial for this role.
• Excellent communication skills are required to support customer engagement.

Responsibilities

• Monitor Work In Progress in the regional area.
• Control daily service center activities and support field obstacles.
• Prepare weekly and monthly reports analyzing service performance.
• Handle customer feedback and implement necessary countermeasures.
• Manage Authorized Service Centers to ensure customer satisfaction.

Skills

Data analysis

Customer satisfaction management

Time management

Communication skills

Education

Bachelor degree in any major

Job description

A global technology leader in Jakarta Selatan is seeking a candidate to monitor regional service operations and manage customer satisfaction initiatives. The role involves analyzing service performance, providing support for field challenges, and managing Authorized Service Centers. Applicants should have a Bachelor's degree and at least 1 year of experience in data analysis and customer satisfaction management. Strong communication and time management skills are essential for success in this position.