Quality Assurance Training - Anti Fraud

PT Bank Neo Commerce Tbk; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology-based banking firm in Jakarta Utara is seeking a qualified professional to conduct quality checks on fraud investigations. The role involves developing procedures to enhance risk mitigation and preparing quality assurance reports. Ideal candidates should possess strong analytical and communication skills along with at least 2 years of experience in fraud detection. This position offers a chance to impact the efficiency of fraud prevention practices.

Qualifications

• At least 2 years’ experience in fraud detection or investigation.
• Solid understanding of fraud prevention principles and techniques.
• Ability to provide clear and actionable feedback.

Responsibilities

• Conduct comprehensive quality checks on fraud investigation results.
• Develop internal procedures and guidelines for efficiency.
• Prepare detailed quality assurance reports summarizing findings.

Skills

Fraud detection

Analytical skills

Problem solving

Communication skills

Education

Bachelor's degree in a related field

Job description

Overview

PT Bank Neo Commerce Tbk, formerly PT Bank Yudha Bhakti Tbk, is an Indonesia-based company primarily engaged in the banking business. The Company operates as a technology-based bank. The Company serves the customers in the Small and Medium Business (SME), Retail (Consumer) and Mass Market segments, through banking products and services embedded in an ecosystem by optimizing technology.

Responsibilities

1. Conduct comprehensive quality checks on fraud investigation results to ensure accuracy and compliance to company standards.
2. Assess the decision-making process of fraud investigators and analysts, ensuring appropriate risk factors are considered.
3. Develop internal procedures and guidelines to increase efficiency and risk mitigation effectiveness
4. Provide constructive feedback and coaching to fraud investigators to enhance their performance and understanding of anti-fraud best practices.
5. Prepare detailed quality assurance reports, KPI dashboard, summarizing findings, trends, and recommendations.
6. Ensure consistency and alignment in quality assessment among QA team members.

Qualifications

1. Bachelor\'s degree in a related field or equivalent experience.
2. At least 2 years’ experience in fraud detection or investigation.
3. Solid understanding of fraud prevention principles, techniques, and common fraud schemes.
4. Strong analytical skills with attention to detail.
5. Strong problem solving and critical thinking abilities.
6. Excellent written and verbal communication skills, with the ability to provide clear, concise, and actionable feedback.