QA Tester / Tech Support

Coding Collective; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A tech firm specializing in web applications is seeking a QA Tester in Jakarta to ensure high-quality user experiences through thorough testing of web dashboards and API integrations. The ideal candidate will have hands-on experience in both manual and automated testing, particularly with web applications built on PHP and Javascript. Strong analytical skills and excellent communication are necessary for providing technical support to customers and collaborating effectively with development teams. This role also offers competitive benefits such as THP salary, allowances, medical reimbursement, and accommodation.

Benefits

THP Salary

Allowances

Medical Reimbursement

Shared accommodation & amenities

Qualifications

• Strong knowledge of QA methodologies, tools, and processes for web applications.
• Experience with manual and automated testing approaches.
• Proficiency in testing web applications built with PHP and Javascript.

Responsibilities

• Test and validate web dashboards and API integrations.
• Develop and maintain detailed test plans and test scripts.
• Monitor customer feedback to identify recurring quality problems.

Skills

QA methodologies

Manual and automated testing

Analytical and problem-solving skills

Communication skills

Customer service orientation

Tools

JIRA

API testing tools

Version control systems (Git)

Job description

• Test and validate web dashboards, API integrations, and overall platform functionality to ensure high-quality user experience.

• Execute comprehensive testing strategies including integration testing, end-to-end testing.
• Identify, document, and track software defects throughout the development lifecycle, working closely with the development team to ensure timely resolution.
• Develop and maintain detailed test plans, test cases, and test scripts for financial transaction processing and user data handling features.
• Execute regression testing to verify that new features don't impact existing functionality.

• Collaborate with the development team to establish quality standards and testing procedures.
• Generate comprehensive test reports and maintain traceability of issues for continuous improvement.
• Provide technical support to customers chat, or ticketing systems, troubleshooting platform-related issues and API integration problems.
• Document customer-reported issues and work with development teams to resolve bugs while maintaining clear communication with customers throughout the resolution process.
• Create and maintain technical documentation, FAQs, and user guides to help customers resolve common platform issues.
• Assist customers with platform onboarding, configuration, and best practices while leveraging QA expertise to provide accurate technical guidance.
• Monitor customer feedback and support tickets to identify recurring issues that may indicate underlying quality problems requiring testing attention.

• Strong knowledge of QA methodologies, tools, and processes for web applications.
• Experience with both manual and automated testing approaches.

• Proficiency in testing web applications built with PHP, Javascript, and API integrations.
• Knowledge of testing frameworks and automation tools.
• Familiarity with version control systems, particularly Git.
• Experience with API testing tools and techniques.

• Strong analytical and problem-solving skills with excellent attention to detail.
• Excellent communication skills and ability to work collaboratively with development teams and provide customer-facing technical support.
• Customer service orientation with ability to explain technical concepts clearly to non-technical users.
• Experience with helpdesk software and ticketing systems preferred.
• Experience with performance testing tools and load testing is a plus.
• JIRA or similar bug tracking tool experience preferred.
• Ability to multitask between QA testing responsibilities and tech support duties as business needs require.

• THP Salary
• Allowances
• Medical Reimbursement
• Shared accommodation & amenities