Public Relation & Customer Experience Manager

PT Richeese Kuliner Indonesia; Kota Bandung; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading food and beverage company in Bandung is seeking an experienced Public Relations & Customer Experience Manager. This role is crucial in enhancing brand reputation and ensuring quality customer interactions. The ideal candidate will have at least 8 years of relevant experience and a strong educational background. Excellent communication and strategic thinking are essential for this full-time position.

Qualifications

• 8+ years of experience in public relations or customer experience management.
• Proficient in crafting compelling narratives.
• Ability to analyze data and report insights.

Responsibilities

• Develop and implement public relations strategies.
• Manage customer-facing communications including social media.
• Collaborate cross-functionally to enhance customer satisfaction.
• Monitor customer feedback and market trends.

Skills

Communication skills

Data analysis

Interpersonal skills

Education

Bachelor’s degree in Public Relations/Business Management

Job description

Public Relation & Customer Experience Manager

About the role

Richeese Kuliner Indonesia is seeking a talented Public Relations & Customer Experience Manager to join our dynamic team in Bandung, West Java. This full-time position is a pivotal role within our Marketing & Communications department, responsible for crafting and delivering engaging experiences that strengthen our brand reputation and foster long-lasting relationships with our valued customers.

Responsibilities

• Develop and implement effective public relations strategies to amplify our brand's messaging and increase visibility across key media channels.
• Manage all customer-facing communications, including social media, website content, and customer service interactions, to ensure a consistent, positive brand experience.
• Collaborate cross-functionally with various teams to identify and address customer pain points, and implement solutions to enhance customer satisfaction.
• Monitor and analyze customer feedback and market trends to inform the development of new initiatives and campaigns.

Requirements

• Minimum 8 years of experience in a public relations or customer experience management role, preferably within the food and beverage or consumer goods industry.
• Minimum of a bachelor’s degree in Public Relations/Business Management.
• Excellent written and verbal communication skills, with the ability to craft compelling narratives and engage effectively with a diverse range of stakeholders.
• Proficient in data analysis and reporting, with the ability to use insights to drive strategic decision-making.
• Excellent interpersonal and collaboration skills, with the ability to work effectively in a team environment.