Operations Manager

PT VFS Services Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading visa services provider is seeking a Business Unit Manager in North Cikarang, West Java. The role involves overseeing profitability, managing team productivity, maintaining compliance with standards, and developing strong relationships with consulate officials. Candidates should have 5 to 9 years of experience in the service industry and possess strong adaptability and innovation skills. This position offers an opportunity to drive value-added services and enhance operational processes.

Qualifications

• 5 to 9 years of experience in the Service industry.
• Experience in handling teams and managing processes.

Responsibilities

• Oversee the overall responsibility of the business unit and ensure profitability (EBIT).
• Develop and maintain strong relationships with consulate officials.
• Ensure compliance with organizational processes and ISO standards.
• Manage team efficiency and productivity to meet objectives.
• Lead process improvements to enhance quality and efficiency.
• Control and manage the unit’s budget and resources.
• Ensure regular training and development for staff.
• Oversee security at the VAC to prevent breaches.
• Mentor team members and ensure succession planning.

Skills

Proficiency in MS Office

Good typing speed

Strong adaptability

Ability to innovate

Education

Graduate (from any major) or global equivalent

Job description

Responsibilities

• Oversee the overall responsibility of the business unit and ensure profitability (EBIT).
• Develop and maintain strong relationships with consulate officials.
• Ensure compliance with organizational processes and ISO standards.
• Manage team efficiency and productivity to meet objectives.
• Lead process improvements to enhance quality and efficiency.
• Implement new processes and ensure smooth rollouts in the Visa Application Centres (VACs).
• Control and manage the unit’s budget and resources.
• Ensure regular training and development for staff.
• Oversee security (physical and data) at the VAC to prevent breaches.
• Drive and maintain value-added services to meet performance targets.
• Work with the Value-Added Services team to create new revenue channels.
• Mentor team members and ensure succession planning.
• Act as a counselor and provide guidance to junior staff.
• Liaise with support functions (HR, Finance, Administration, etc.).
• Forecast manpower needs, especially during peak seasons.
• Ensure the health and safety of employees, especially during busy periods.

Education

Minimum: Graduate (from any major) or global equivalent

Experience

5 to 9 years of experience, preferably in the Service industry

Experience in handling teams and managing processes

Key Skills

• Proficiency in MS Office
• Good typing speed
• Strong adaptability and the ability to handle customer queries and complaints
• Ability to innovate and enhance procedures to improve productivity and cost-effectiveness

Location

North Cikarang, West Java, ID