Operations Director - Global Services Brand

Page Executive; Daerah Khusus Ibukota Jakarta; On-site; Confidential; Full time

Job summary

A well-established organisation in Indonesia is seeking an experienced Operations Director to oversee day-to-day operations for large-scale projects. You will manage a substantial workforce, develop operational strategies to enhance client satisfaction and drive operational excellence. Ideal candidates should have over 18 years of experience in operations leadership, strong communication skills in Bahasa and English, and the capability to manage large, diverse teams effectively. This role promises a competitive compensation package and opportunities for professional growth.

Benefits

Competitive compensation package

Opportunity to work with high-profile clients

Opportunities for professional growth

Dynamic working environment

Qualifications

• Proven experience in senior operations leadership role within related industry.
• At least 18+ years of working experience in management and operations.
• Ability to manage large diverse teams across multiple sites.

Responsibilities

• Oversee day-to-day operations for large-scale projects.
• Manage and optimize a large workforce including recruitment and training.
• Develop operational strategies to improve efficiency and reduce costs.

Skills

Excellent communication in Bahasa

Senior leadership skills

Client relationship management

Problem-solving abilities

Analytical skills

Education

Degree in business administration or related field

Job description

• Part of the senior leadership team.
• Internationally established.

About Our Client

A well-established organisation within the business services industry, this company specialises in providing comprehensive solutions. With a substantial workforce, they are known for their emphasis on operational excellence and client satisfaction.

Job Description

As an Operations Director who will report to the CEO and work closely with the regional COO, your main responsibilities will include:

• Overseeing day-to-day operations for large-scale projects, ensuring service delivery meets contractual and quality standards.
• Managing and optimizing a large workforce, including recruitment, training, scheduling, and performance management.
• Developing and implementing operational strategies to improve efficiency, reduce costs, and enhance client satisfaction.
• Maintaining strong relationships with key clients, acting as the primary point of contact for escalations and strategic discussions.
• Ensuring compliance with health, safety, and environmental regulations across all sites.
• Monitoring KPIs and preparing regular reports for senior leadership on operational performance and workforce productivity.
• Driving continuous improvement initiatives and implementing best practices.
• Developing and implementing strategies to meet organisational goals within the business services industry.
• Monitoring and improving operational processes to enhance productivity and service delivery.
• Collaborating with cross-functional teams to ensure seamless integration of services.
• Maintaining compliance with relevant regulations and industry standards in Indonesia.
• Managing budgets and ensuring cost-effective operations without compromising quality.

The Successful Applicant

A successful Operations Director should have excellent communication in both Bahasa and English, and proven senior leadership skill. Other requirements include:

• A degree in business administration, or a related field.
• Proven experience in a senior operations leadership role within related industry (ideally industry with heavy workforce such as logistics, retail, manufacturing facilities).
• At least 18+ years of working experience in general management, operation or commercial with experience of leading at least 300+ people.
• Strong ability to manage large, diverse teams across multiple sites.
• Excellent client relationship management skills with a track record of building long-term partnerships.
• Solid understanding of operational processes, budgeting, and cost control.
• Exceptional problem-solving and decision-making abilities under pressure.
• Strong communication and leadership skills, with the ability to influence and motivate teams.
• Proven ability to lead teams and manage large-scale operations effectively.
• Strong analytical and problem-solving skills to drive operational improvements.
• Excellent communication and interpersonal skills to liaise with diverse stakeholders.
• In-depth knowledge of industry trends.
• Commitment to maintaining high standards of quality and compliance.

What's on Offer

• Competitive compensation package.
• Opportunity to work with high-profile clients and manage large-scale projects.
• Opportunities for professional growth.
• Dynamic working environment with a focus on innovation and operational excellence.

This is a fantastic opportunity for an Operations Director to make a significant impact in Indonesia. If you are ready to take on this exciting role, we encourage you to apply today!