Operation Staff (Jakarta and Manado)

PT SINOPACIFIC PERALATAN INDONUSA; Jakarta Utara; On-site; IDR 12.000.000 - 15.000.000; Full time

Job summary

A leading equipment provider in Indonesia is looking for a qualified candidate to manage operational coordination between Aftersales and customers. The ideal candidate should have a Bachelor's degree in Engineering, excellent administration and communication skills, and the ability to handle work pressure effectively. Responsibilities include monitoring service performance, scheduling staff, and managing key accounts. The role requires leadership experience to oversee and improve service delivery methods across departments.

Qualifications

• Bachelor's degree in Engineering major required.
• Leadership experience is a plus.
• Good administration and communication skills are essential.
• Strong time management and effective problem-solving abilities required.
• Must be loyal and able to handle work pressure.

Responsibilities

• Operational coordination and communication between Aftersales, customers, and the company.
• Service monitoring and administration.
• Scheduling and assigning mechanics with the Service Head.
• Assessment and development of Aftersales with HR.
• Control and evaluation of work performance.

Skills

Leadership experience

Good administration and communication skills

Time management

Problem-solving skills

Ability to handle work pressure

Education

Bachelor Degree in Engineering

Job description

Responsibilities

• Operational coordination and communication between Aftersales, customers, and the company
• Service monitoring and administration
• Scheduling and assigning mechanics with the Service Head coordination
• Assessment and development of Aftersales with HR and the Training and Development division
• Control and evaluation of work performance, monitoring of unit downtime, service response time, customer satisfaction
• Creating improvement SOPs and compliance with inter‑departmental coordination
• Coordination of spare parts and operational support by the branch's needs
• Key Account communication with customers and principals
• Warehouse and inventory analysis and management

Requirements

• Bachelor Degree in Engineering major
• Leadership experience is a plus
• Good administration and communication skill
• Time management ability to solve problems effectively
• Loyal and good at handling work pressure

Company

Wholesale Businesses 51-100 employees

Founded in 2016, PT Sinopacific Peralatan Indonusa has been a trusted provider of sales, rentals, and after‑sales services for high‑quality Chinese heavy equipment, trucks, and industrial tires in Indonesia. With a strong commitment to excellence, we cater to various sectors, including mining, construction, agriculture, and forestry, by delivering reliable and efficient machinery and tire solutions.

Our Vision: To build the window to China Equipment in Indonesia.

Our Mission: To become a corporation that aspires to create value to the customers, provides dignified life to the employees, brings positive contribution to the communities, and makes sound profit to the shareholders.